Fraud Prevention Specialist

At Eurostar we’re busy making Europe’s most loved travel experience better than ever. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in four countries and shares the same goal – to create an experience for our passengers that’s always truly exceptional. Do you want to be part of this journey?

An opportunity has arisen to join Eurostar as its Fraud Prevention Specialist. Your role will be to protect Eurostar Group’s revenue through prevention, detection and reporting of customer fraud, and by reviewing reported revenues and identifying opportunities to minimise revenue leakage.

Eurostar is an international high-speed rail service connecting the United Kingdom with France, Belgium and the Netherlands. In March 2022, the European Commission provided clearance for the project to combine Eurostar and the Belgium high-speed rail operator Thalys. The combination will be realised by establishing a common holding company for both businesses.

Together as the Eurostar Family, Eurostar and Thalys aim to grow an environmentally friendly high speed rail travel company connecting major cities across Northern Europe. The combined Group’s ambition is to achieve the highest operational and environmental standards, leveraging mutual resources (fleets, as well as information and distribution systems) and offering customers an attractive and more environmentally friendly alternative to road and air transport.

Prior to the onset of Covid-19, Eurostar had annual revenues of more than £1.0bn and generated EBITDA of over £100m. Following the easing of travel restrictions in relation to the Covid-19 pandemic, customer confidence and sales booking trends are recovering strongly.

The primary focus of this role will be to drive down chargebacks by identifying fraud trends and taking corrective action.

This position is based on our head office in King’s Cross and we offer hybrid working.

Internal Use Only

Grade D, Travel Level 2, based in KP

Requirements

We are looking for someone to...

• Analyse customer transactions to identify potentially fraudulent activity and take the appropriate action.
• Analyse customer transactions to identify fraud patterns.
• Investigate any leads/information passed on by other departments in the business pertaining to suspected fraud.
• Analyse data to investigate and establish the root cause of revenue leakage.
• Monitor key revenue assurance and external fraud risk areas.
• Own the administration related to credit/debit card fraud including the processing of all Chargeback (CB) and Request for Information (RFI) disputes.
• Support changes or new initiatives within Eurostar that could have implications for revenue assurance or fraud.
• Monitor compliance with revenue assurance and fraud policies.
• Investigate any leads/information passed on by other departments in the business pertaining to revenue leakage or suspected fraud.
• Work with internal stakeholders to ensure processes are fully supported.
• Adopt a continuous improvement approach to all tasks by challenging the current processes and making / suggesting improvements to simplify, and improve efficiency, effectiveness, and compliance.
• Support the Revenue Assurance Manager with ad hoc work as required.

You'll need ...

• Previous experience of working within a fraud environment, with good investigative skills and excellent attention to detail
• To be organised and methodical
• Strong written and verbal communication skills.
• The ability to explain core processes clearly and concisely to non-Finance staff
• Intermediate Word, Excel and PowerPoint skills

Desirable

• Experience of fraud detection software.
• Experience of processing Disputes/ Chargebacks
• Experience working in a travel company

Benefits

Benefits

• Travel benefits for work and play
• A great pension
• Exclusive discounts and perks

If you feel like your skills and experience are relevant for the role, please don't hesitate to apply!

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.