A bit about the role.
We are searching for an outgoing, hardworking, all-around great communicator. Fluency in French is a must, as we're looking for a team member to delight our French-speaking customers. Additionally, we are looking for someone who genuinely cares about the experience our customers have, and is passionate about delivering exceptional service.
You will be joining an exceptional team to be the eyes and ears of Butternut Box, talking to our customers on a daily basis to resolve all customer queries. All incoming live customer contact will go through you, especially making use of email, phone, live chat, WhatsApp and social media channels. You will be empowered to help shape our customer journey and come up with new ways to make people's lives easier and happier.
This role is for 39 hours per week, Monday - Sunday on a rolling rota basis including regular weekend days and bank holidays. This is a hybrid role with some work from home days offered per week.
Some of your day-to-day activities will include:
- Being the face and voice of Butternut Box to new and existing customers.
- Using communication tools including phone, email, WhatsApp, live chat and social media to keep customers informed.
- Dealing with a wide range of queries, issues and feedback from our current and potential customer base.
- Bringing happy moments to the people (and dogs!) we serve.
- Passing on customer insights & feedback for us to turn those into strategic choices for the future of the business.
- Helping to form our culture and voice, and bring a fresh pair of eyes to everything.
We need to be accessible to our customers at all times, this means that for the majority of this role you will be assured and have a passion for helping them on the phone.
A bit about you.
- A passion for problem solving and finding resolutions independently.
- Fluency in both verbal and written French is a must.
- Customer service experience is essential.
- Experience using a Macbook or Apple computer a bonus but not essential.
- Ready to get stuck in and work hard.
- Reasonable numerical reasoning skills.
- Exceptional communication skills, both spoken and written.
- Kind, giving and thoughtful.
- You can work on your own to a very high standard, and also thrive as part of a team.
- Eager to learn and improve.
- Genuine, honest, reliable and adaptable.
- You love dogs.
A bit about what we offer.
- 25 days holiday (plus 8 bank holidays) and an additional day for every year of service
- £500 personal learning & development budget
- Butternut Box employee discount
- Enhanced parental leave
- Co-working office space. Flexible working hours and hybrid working.
- Cycle to work scheme
- Pension with NEST
- Private Medical Insurance with Vitality
- Lots of office dogs (Ajax, Brio, Luna, Basil, Peggy, Pip, Rudi, Indi, Gnocco and many more….)
❗️A few things to note:
- The set hours listed could change based on the unforeseen needs of the Customer Love team and Butternut Box, which is a seven day per week operation. If there are to be any changes to your hours or days of work, reasonable notice and consultation will be given.
- Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
- As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance.
A bit about us.
At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That's why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. #LI-Hybrid
As a B-Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment.
Our goal is to help dogs live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We've come a long way since our co-founders (Kev & Dave) hand-delivered the first Butternut Box, we now feed a lot of dogs across the UK - but we want to feed dogs everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us.
#LI-Hybri
