Front Office Intern - 12 Months

Position: Front Office Intern - 12 Months (Internship #534668)
Property / Office: Mandarin Oriental Hyde Park, London
Location: London, United Kingdom

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants. It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

For some hotels, a cheerful smile and polite tone might be enough. For us, being the face of our hotel calls for so much more.

ABOUT THE ROLE

As a Front Office intern, you will be providing support to our receptionists and acting as an in-house guest ambassador. You’ll be establishing and developing personal contact with all our guests and providing continuous care, comfort and warmth throughout their stay.

Other responsibilities include performing all administrative and operative tasks, supporting the reservations department in their absence by handling enquiries, updating guest registration cards according to MOHG standards, and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards.

Here’s a list of some of the amazing benefits on offer to our colleagues at Mandarin Oriental Hyde Park, London:

• Complimentary & discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 100 popular high street retailers, including discounted gym memberships and travel deals
• Westfield Healthcare cash plan (Level 2 complimentary), children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• 50% F&B & Spa discount
• Friends & Family hotel rate and spa discount
• Season ticket loan & cycle to work scheme
• Generous recruitment referral bonus
• Free lunch on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Fantastic learning and development opportunities for all levels of staff
• Excellent career progression with an iconic, luxury, global hotel brand

Please note, we can only accept applications from those eligible to work in the UK.