Front Office Porter

Hello from Manchester Piccadilly Hotel!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.

We’ll support you, in and out of the workplace by offering:

• World class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food Beverage discount with Marriott International.
• Hot meals on duty and unlimited access to coffee and hot chocolate.
• Free Parking.
• Excellent Spa Discounts.
• Free Off-Peak Access to the Gym, because your wellbeing is important.
• Referral bonus programme, rewarding you with £200 - £600 per successful employee.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
• Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
• Medicash: Medicash provides you with health cover and free GP online video consultations.
• Life Assurance

Introduction to the Front Office Porter Role.

Our Front Office team play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. As the Front Office team operates on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards

Our Front Office Porters are hardworking individuals who can work on their own initiative and are key players in our Guest Service teams.They will work closely with the Front Office team to welcome guests and work in a considerate manner to ensure a safe working environemtn for themselves, the team and forguests, moving and storing equipment and guests luggage saftely.

Our team welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Please see a summary of the responsibilities below. This list is not exhaustive:

• To ensure that all interactions with guests are positive and memorable.
• To undertake all duties within the department including the car park, porter tasks and luggage porters, to make sure the department runs smoothly.
• To keep all work areas, tidy at all times.
• To be aware of daily events taking place in the hotel at all times to ensure you can answer any guest queries.
• To take responsibility for guest luggage, making sure it is stored correctly, and it is correctly labelled.
• To have excellent knowledge of the local area, including attractions, transportation systems, theatre, tourist sights, sporting activities, shops and restaurants.
• To log parcels in the hotel, maintain correct record of parcels and packages and deliver messages and packages to all guests within the hotel within the correct time scale and procedure.
• To carry out a clear and precise handover on every shift.

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

For more information…

Visit: https://www.marriott.com/en-us/hotels/manmp-manchester-piccadilly-hotel/overview/

Be Inspired.

Be Empowered.

Be you.

Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.