General Administrator

An exciting opportunity has arisen for a General Administrator to join our Benefits team. This role is based in our Darlington office, due to the nature of the role you will be required to come into the office 5 days a week.

Who we are

Railpen is responsible for the safekeeping and investment of around £37 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

The role

As General Administrator, you will be responsible for providing a high quality administration service for clients, ensuring all tasks are completed accurately and the overall customer experience is positive. This included providing administrative support to the team and maintaining accurate mail distribution, printing and scanning documents whilst ensuring all in coming work is logged accurately to enable pensions to be calculated and paid correctly within SLAs.

The person

We are looking for individuals who are customer focused and thrive in working in a fast paced evolving environment. You will be passionate about doing a good job and be quality focused in your approach whilst being able to work to deadlines. The ability to interact in both a professional and compassionate way through written and verbal communication is essential as you will need to communicate with both colleagues and members through various channels including telephone, email and post.

Attention to detail and producing accurate work is key to succeeding in this role as you will be expected to ensure the casework completed is to the required quality standard, minimising errors or omissions which could lead to member complaints. You will be encouraged to identify and flag an area's for improvement.

What we can offer you

• A competitive salary starting
• 26 days holiday plus 8 days bank holiday and eligibility to join the generous Annual Bonus Plan
• We provide one of the most competitive defined benefits pension schemes consisting of a 10.5% employee contribution and 17.3% employer contribution and medical cash plan cover.
• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave amongst other available benefits.
• We couple all of the above with a supportive, long-term environment with tremendous opportunities to learn and develop your career.

Next Steps

If you would like to apply, please click on the apply button or visit our Careers Pageby Tuesday 23rd May 2023.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.

Job Types: Full-time, Permanent

Salary: From £24,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Darlington: reliably commute or plan to relocate before starting work (required)

Work Location: In person