Graduate IT Support Analyst

Do you have natural problem solving skills? Are you the household tech support?

If the answer to those questions is a yes then the IT Support Analyst role could be the chance to kick start your career in IT and grow in a team that would support your development.

At Blue Zinc IT, part of ClearCourse, we specialise in the optimization and automation of Referral and Practice Management. We have developed and brought to market the TM3 Patient and Practice Management suite of products which have revolutionised clinics across the UK, Ireland and Australia. Some of the biggest clinics and leading names in the industries in which we operate use TM2 to transform how their businesses run, including the largest group of physiotherapists in the UK outside the NHS, Nuffield Health Wellbeing.

We have combined the talents of experienced professionals in the IT industry with a highly skilled and enthusiastic technical and commercial team to produce a friendly and innovative company.

We are now looking to expand this team with the appointment of a new IT Support Analyst to complement our existing team in the implementation and support of the TM3 product range.

In return, you will have access to the following competitive benefits package that include life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being

Key Accountabilities: Desired experience/ skills

• Carrying out day to day support for clients, including emails, LiveChat, phone calls etc.
• Documenting all support calls taken and using the required software for the purpose
• Handling questions, problems and issues from potential/existing clients
• Assisting with the planning and implementation of TM2 & TM3 for clients
• Assisting in all technical queries from clients including hardware
• Liaising with potential and actual clients with regard to Blue Zinc software products
• The installation or deployment of PC based or Internet based products

Desired experience/ skills:

• Degree in an IT related Industry i.e BSC Computing & Information Technology, BSC Information Communications Technology
• Knowledge of effective customer service
• Technical knowledge of current information technology
• Experience of database use (preferably SQL Server)

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

Our FAIR™ Corporate Values

Future-proof: We seek out innovation and we continually strive for progress

Approachability: We’re approachable and we communicate with respect and empathy

Integrity: We will only do what we believe to be the right thing

Responsibility: We are accountable for ourselves, our organisation and the world around us

At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.