Guest Services Agent

About the company:

Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.

We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.

From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies.

Would you like to be part of our journey as we look to dominate our industry? Of course you would.

The role:
Reporting directly to the Operations Director you will use your experience, energy and skill to provide exceptional customer service to our guests.

Based out of our City office but predominantly out and about in central London at our apartments, you will be immersing yourself in an engaging and unique culture – where openness, collaboration and intellectual curiosity is fostered in a buzzing environment. We encourage an agile team culture and you will bring the same level of enthusiasm and passion for the role that the rest of the company shares.

Key Tasks & Responsibilities:

• Meeting and greeting guests at our various, numerous locations in central London checking apartments prior to guest arrival and ensuring our apartments are at their best

• Working a variety of shifts on 5 days out of 7 per week as is needed and manpower dictates, at times alone

• Providing top quality customer service to our guests

• Exhibiting an imaginative approach to solving problems

• Responding to all relevant emails and phone communication with colleagues and guests, including while out of the office to keep all informed

• Undertaking daily time/task management in conjunction with Managers and colleagues to ensure maximum efficiency, or when working alone, independently

• Exhibiting an imaginative and customer focused approach to problem solving

• Undertaking minor maintenance for our guests

• Maintaining all IT records and systems in a clear and collaborative manner

• At all times presenting the company and yourself in a professional and polite manner

Skills Required:

• Enthusiastic, flexible, professional self-starter

• A passion for customer service and to go that extra mile to improve the guest experience

• Previous customer facing experience

• Excellent, positive written and spoken communication skills for both customers and colleagues

• A keen eye for detail and for ensuring our product is at its best

• Good IT skills

Please note: If you are fluent in another language then this could be an advantage!

Job Types: Full-time, Permanent

Salary: From £22,500.00 per year

Benefits:

• Company events
• Company pension
• Free or subsidised travel
• Referral programme
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: On the road