Guest Services Representative

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 35+ cities spanning 10 countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

As a Guest Services Representative you will help us field reservations requests, troubleshoot guest issues, and take our guest experience to the next level. With guest requests coming in at all hours, our Customer Service Specialists are responsible for speaking directly with guests and working closely with our city teams to deliver on our brand promise and ensure the needs of our guests are met.

If you are hard working, empathetic, solutions oriented, and ready to jump into the startup world then this is the job for you.

WE ARE CURRENTLY HIRING FOR FULL-TIME roles. The role requires 40 hours per week over the course of 5 days, with two consecutive days off. Shifts are 8 hours and start times vary between 6:00am - 2.30pm, 7 days a week, and include weekend shifts. You will be working 100% remotely.

AT SONDER YOU WILL:

• Be the first point of contact for all our guests via phone, email and chat
• Learn the ins and outs of our hospitality business so you can handle any questions guests have
• Own the reservations process from start to finish
• Respond to, troubleshoot, and resolve guest issues in a timely and positive manner
• Coordinate with our city teams to resolve issues on the ground and provide ongoing updates to guests

WHAT WE LOOK FOR:

• Previous customer facing experience (retail, contact centre, food service industry, etc.)
• Ability to adapt in a rapid growth environment
• Strong problem solving skills
• Personable and love speaking with others via phone, email, and chat
• Strong computer literacy skills.
• Ability to speak another language strongly preferred
• While our teams work remotely, you must have a quiet place to work and reliable internet