Head of Delivery (Data Services)

Job Introduction

Within this role, you will lead a team that amongst its many services, provides geo-analytics, harvests data on underground assets so that those working on the railway can do so safely, produces periodic business reports and entrusted with creating parts of Network Rail’s annual regulatory return. We also maintain Network Rail’s property ownership data as well as undertaking site surveys As you can see, we already provide a huge variety of capabilities, but in addition there is significant potential to extend the value that these services offer, through collaboration with other parts of Network Rail and the wider industry.

We are looking for someone who can take these services to the next level. We have invested significant amounts in the last 5 years in new technology and we intend to continue this targeted investment to support customers in their desire to make better informed decisions using the data we have. This role will be pivotal in directing that investment and sponsoring such work so that your teams get what they need to help deliver to our customer’s needs.

Main Responsibilities

• Lead and direct the Delivery Team to achieve business and functional objectives and meet key performance measures
• Work with managers and stakeholders to identify future needs for delivery team activities and assess the impact on current resources, processes and systems
• Work with internal and external stakeholders on current and future service approaches; explore and promote the use and development of new methodologies with a view to improving delivery effectiveness
• Establish an order to delivery process which will detail an end-to-end solution from Customer Request to End Delivery.
• Own and manage the allocated budget for the delivery unit ensuring that budget spend is appropriate, efficient and effective.
• Lead, as part of the Asset Information leadership team, the direction and development of Asset Information’s strategies and offering portfolio and the development and delivery of asset data and information activities and capabilities within Network Rail and the wider rail industry
• Lead as part of the Asset Information leadership team the development and delivery of asset information activities and capabilities within Network Rail and the wider rail industry and the identification of business and safety risk associated with delivery, and work with direct reports to reduce risk to agreed acceptable levels
• Own and direct the development and maintenance of the capabilities required to support delivery – optimising the use of resources to meet customer demand and the development of an assurance framework and KPIs for the team aimed at embedding a culture of continuous improvement
• Facilitate benchmarking and implement identified best practice and other capability improvement initiatives throughout the team and develop and maintains the knowledge that is required in the business to support its work and own, and lead the development and implementation of, relevant standards, processes, procedures and work instructions

Next Steps: Further Opportunities?

Even if new to the railway industry, the level of exposure that this role to many departments will provide a great opportunity to understand how key decisions are made which affect the performance of our complex rail network.

What Are My Working Hours?

Normal business hours. Open to discuss flexible working arrangements that are within our core hours.

What’s the local area like?

As the teams you would manage are concentrated in Milton Keynes, Manchester and York, we have listed these as the main locations. Travel to all of these site will be necessary, as will travel to other locations, for example to meet customers and stakeholders.

The Ideal Candidate

The Ideal Candidate

• Degree, or equivalent, in an engineering or business-related discipline
• Excellent interpersonal, leadership and influencing skills
• Substantial proven experience of corporate and regulatory reporting
• Proven experience of strategy and policy development
• Proven experience of working with and influencing senior industry stakeholders
• Proven experience in managing and developing teams to achieve high performance
• Proven experience of leading continuous service improvement initiatives
• Strong evidence of customer focus
• Strong evidence of the ability to work as part of an end to end supply chain

Desirable

• Postgraduate or equivalent professional qualification in a relevant discipline
• Membership of a relevant professional body with chartered status
• Good knowledge of the rail industry and its regulatory framework
• Experience of providing information to a regulator and of dealing with independent reporters
• Experience of working with suppliers

About The Company

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

Package Description

Are you passionate about the power of data in decision making? Do you want to make a difference in your day job?

As Head of Delivery you will be positively driving the use of data to help Network Rail work safer and smarter. Sitting within Asset Information, this department provides critical asset data to our internal and external customers on the state of our railway assets.

In this dynamic role you’ll oversee the processing and delivery of vital data and insight that helps maintenance teams and asset managers to make the right interventions to keep railway assets safe and performing. You’ll lead and direct delivery teams in Milton Keynes, Manchester and York, rallying focus on our customer’s needs, meeting service level agreements and agreed milestones to ensure we maintain a reliable and consistent service.

It's a pivotal and exciting time to join us. Network Rail are heavily investing in data services; this means you will be involved in where and how we invest, shaping the department in the right way to meet our customer’s needs.

Role Title: Head of Delivery (Data Services)

Salary range: Band 2 B £68,099 to £76,612 per annum

Contract Type: Permanent

Location: Milton Keynes, Manchester or York

At Network Rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.

Closing date: 18/5/2023

Interviews will be held face to face after the closing date.

Click ‘apply for this job’ to apply. If you would like to know more about the role, please contact jason.saxon@networkrail.co.uk

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. For more information on D&I at Network Rail, please follow this link

All prospective external candidates offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.