Head of Logistics

The Role…

We are looking for a Head of Logistics for Soho House Retail. Reporting to the Logistics Director, you'll be responsible for global warehousing, inbound freight & global distribution & export processes managing a team of 5. This role works across our three brands: Cowshed, Soho Skin and Soho Home. This is a fast-paced, dynamic, high-growth culture so you'll be organised, solutions-focused, with the ability to deliver results under pressure. You love a challenge, thrive on delivering, & are a clear communicator with stakeholders at every level. This role is varied; partnering with trading channels (eCommerce, Internal Supply, External Wholesale, Interior Design & Retail Studios) and working closely with trusted 3PLs and freight partners. This role will suit someone who's confident managing & delivering projects, working with partners, and defining processes and solutions.

Main Duties…

• Owning relationships with our 3PLs and Freight Partners globally ensuring KPIs & SLAs are achieved
• Warehouse capacity planning working closely with Merchandising & Trading channels
• Defining & delivering the logistics project roadmap of projects, process & system enhancements
• Leading & developing the logistics team, serving as escalation & support where required
• Developing business reporting and stakeholder management (internal & external)
• Managing operational and freight budgets ensuring cost efficiencies are achieved (including tenders)
• Ensuring our warehouse practices are audit (SOx) compliant across our operations
• Lead all stock management practices inc cycle counting, reporting, and annual stock takes working with our 3PLs and Finance team
• Identifying & implementing the best delivery experience for our customers globally
• Own the IT integrations with our warehouses working with development agencies as required

Requirements / Qualifications...

• Demonstrable Logistics experience (7 yrs. minimum) within Retail
• Experience leading multi-channel DC operations globally
• Experience of partnering with 3PLs & Delivery partners to offer best in class customer experience
• Proven track record of delivering projects & business change

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Every House Membership
• Enhanced Pension Scheme
• Private Health and Dental Care
• Cycle to Work Scheme/Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.