House Manager

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at LDo you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Stanley Place in Garstang.

McCarthy Stones' Retirement Living development in the popular market town of Garstang, Stanley Place offers a collection of one and two-bed apartments for the over-55s. This exclusive Retirement Living community allows homeowners to rightsize and free themselves from the burden and responsibility of maintaining a large family home.

Hours:   30 hours per week Monday to Friday. We can be flexible around school hours so either 8am to 1pm, 9am -2pm or 9.30am - 2.30pm depending on your preference, working throughout the year.

Salary: £19570.72

Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Some of the House Manager duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.atham Court in Sandbach.

Latham Court was purpose built by McCarthy & Stone for independent retirement living. The development consists of 39 one and two-bedroom retirement apartments for the over 60s. The development includes a Homeowners’ communal lounge and landscaped gardens. There is a guest suite for friends and family when they wish to stay.

Hours: 30 hours per week

Salary: £19570.72 per annum

Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Some of the House Manager duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

Job Type: Part-time
Part-time hours: 30 per week

Salary: From £19,570.72 per year

Benefits:

• Company pension
• Flexitime
• Free parking
• On-site parking
• Referral programme

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Garstang: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: MCCEN891730