In-house Customer Service Specialist

A unique opportunity has arisen to join a dynamic team of technology disruptors at the beginning of another exciting growth phase. ParcelBroker’s Customer Service team are second to none and they’re looking to bring new, innovative and enthusiastic team members on board to assist in accelerating that growth.

The company is responsible for creating and providing shipping services, cloud-based software and online tools to simplify and streamline e-commerce.

Successful candidates have an opportunity to join a company with the potential to grow exponentially across international borders. Committed individuals would benefit from a career fast track as the business reaches new heights, with opportunities to help shape the future of this successful logistics technology company.

We're looking for someone to

• Validate and schedule daily customer bookings.
• Handle general customer queries via email and live chat.
• Provide pricing and delivery information on request.
• Resolve customer issues with empathy and efficiency.
• Liaise with service partners and suppliers to resolve operational issues.
• Identify and feedback possible improvements to current systems and processes.
• Be prepared to assist in other projects to further the goals of the business.

Specific Role Challenges

• Working to tight SLA deadlines during busy periods.
• Managing your own workload.
• Ensuring attention to detail and accuracy at all times.

Your Profile

You should have a passion for logistics, customer service and admin tasks. With your positive personality and enthusiasm, you always look on the bright side and love working within a small team as well as independently. You thrive on using your initiative and are flexible and creative in your approach to problem solving. Multitasking comes naturally and you are comfortable communicating with customers across multiple channels and prioritising your work.

Skills and Attributes

• Excellent customer service skills with the ability to accurately present and articulate written information to customers.
• Capable of an average typing speed (30-40-word p/minute)
• A knowledge of MS Office including Outlook and Word.
• The ability to work under pressure, prioritise own workload and ensure accuracy is not lost in favour of speed.
• Confidence when dealing with customers in a polite and professional manner.
• Comfortable working as part of the team whilst capable of autonomously seeing personal tasks through to completion.
• A sense of humour – Desirable :-)

Qualifications and Experience

Required

• Two years customer service experience (with an emphasis on email /live chat support).
• GCSE Maths/English (or equivalent), Grade A - C (essential).

Desirable

• Customer service experience in the parcel delivery industry would be advantageous.

This is an office-based role in a modern office on Braintree High Street. The centre of this busy market town is just a few steps away from the office location and boasts a host of shops, restaurants, banks, and supermarkets. The location is just a 7-minute walk (0.4 miles) away from both Braintree train and bus station with excellent access for candidates commuting from nearby towns and villages.

We work 40 hours per week, Monday to Friday (08:30-17:00 / 09:00-17:30) with Weekends off and 20 days paid holiday per annum.

All applicants must send an accompanying cover letter; we'd love to know a little more about you and what has attracted you to this role.

Job Type: Full-time

Salary: £22,984 with a performance-based salary scheme in development.

Job Types: Full-time, Permanent

Job Type: Full-time

Salary: £22,984.00 per year

Benefits:

• Casual dress
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Customer Service: 1 year (required)

Work Location: In person

Reference ID: 03-23