Income and Collections Manager

Id Job: 316a314

🏢 On-site

💼 University of Sunderland

📍 Sunderland, North East England, England

🕒 1 day ago

💰 42819 – 53355 GBP ANNUAL

Job Description

To work as part of the department’s management team, be responsible for the

University’s debt and cash collection activity, receipt and allocation of income,
including leading and managing the Credit Control and Accounts Receivable
teams, for providing detailed analysis of data to focus on the key elements of
University debt that need to be recovered and ensuring there is cross
University stakeholder engagement in the process.

To review and if necessary, redesign policies, processes and procedures to

improve the success of the debt collection, receipting and allocation and the
cash position of the University.

To lead work on designing and producing reports and dashboards and

advising on appropriate KPIs from the relevant finance systems to ensure
effective reporting across the University..

To lead and manage the Credit Control and Accounts Receivable teams

ensuring an appropriate structure to achieve the goal of being effective and
high performing team.

To provide assurance to senior management that relevant processes and

controls are operating as required, are appropriately designed and
appropriate segregation of duties are in place.

To undertake any other appropriate duties as requested by senior staff and to

support the Financial Controller in achieving their objectives.

Key Responsibilities
and Accountabilities:

Leadership
• Set weekly and monthly cash collection targets and key performance

indicators / other information to support strategies for debt collection and
cash management within the University.

Ensure the team keep up to date on individual tasks such as resolving

accounts in dispute and chasing customers debt and provide day to day
management of transactions via the SAM system and the Finance system
TechnologyOne to ensure timely collection of all sums due to the
University.

To lead and motivate the Accounts Receivable and Credit Control teams,

conduct appraisals and set direction for team members to support the
achievement of objectives.

Reporting and KPIs
• Ensure accurate and timely cash collection and aged debt reporting is

produced.

Conduct regular ledger reviews with the Financial Controller and be able

to provide updates and reports on collection performance using key
performance indicators.

Produce monthly reporting to Executive to report on a suite of KPI’s to

monitor and highlight debt movements, detail Credit Control
performance, debt collection and the current debtor position. Attend
meetings where required.

Collaboration
• Build effective relationships with the wider business to drive process

efficiencies, solve day to day problems and manage the cash position of
the University group.

To support the Financial Accounts Manager in work relating to the annual

accounts, leading on the aspects in connection with Accounts Receivable
and Credit Control. Also liaising with internal and external auditors,
Faculties and Services of the University and the Student Loan Company as
required.

Manage the Accounts Receivable month end closedown process.

Change management
• Review, recommend, and implement process and system improvements.

Ensure that the Standard Operating Procedures and documented and

maintained, at least annually.

Customer service
• Ensure a consistently high level of customer service is provided by the

teams, in particular to students, and all queries are successfully handled in
a fair and consistent manner effectively liaising with other teams across
the University as required. Be the escalation point for both teams to
resolve any outstanding issues.

Other
• To undertake such other duties as may be reasonably required, and which

are consistent with the general level of responsibility of this job as
detailed by the line manager.

Special Circumstances:

University of Sunderland
Role Profile
Part 2

Part 2A: Essential and Desirable Criteria

Essential:

Qualifications and Professional Memberships:

Educated to Degree level and possesses significant relevant professional

experience within a similar role.

Experience:

Proven track record of a senior role within a credit control function,

particularly KPI reporting.

Proven track record of experience of change management within a

transactional processing function.

Line management including performance appraisal, team and individual

development.

Experience of liaising with internal and external stakeholders.
Experience of placing and monitoring of bad debts with

lawyers/collection agencies.

Key Knowledge and Expertise:

Experience of managing a credit control function / accounts receivable

function in a complex organisation.

Ability to clearly articulate complex financial issues.
Experience in providing an excellent customer service.
Ability to demonstrate a proactive approach to service development and

a commitment to improving systems and processes.

Well-developed influencing skills and the ability to persuade others.
Working knowledge of fundamental banking, cash collection and debt

recovery principles.

Person Specification:

Positive can-do attitude
Analytical skills to develop and report on KPI’s.
Strong Excel proficiency.
Strong communication skills.

Desirable:

Key Knowledge and Expertise:

Working with or within Higher Education.
Relevant Professional Qualification.

Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage

Team Development

Acquires new knowledge and skills and shares learning with others.
Provides constructive feedback to aid the development of other team

members and the team as a whole.

Finds ways to improve individual and team performance through learning

and development.

Demonstrates the value of learning by being involved in development

activities and taking action to meet own needs.

Communication

Explains complicated matters simply.
Uses a variety of techniques, selected to suit the needs of others and aid

understanding.

Uses appropriate styles and arguments to influence and negotiate

satisfactory outcomes.

Conveys information of a complex, conceptual and specialist nature using

a range of styles and media selected to meet the needs of others.

Presents complex information in formats appropriate to non- specialists

without comprising meaning.

Service Delivery

Seeks ways to improve and adjust current levels of service.
Deals with complaints.
Initiates contact with customers to obtain their reactions and views about

future needs.

Planning & Organising Resources

Identifies ways of achieving objectives that result in service improvement

and make better use of resources.

Anticipates future demands and develops appropriate plans to meet

them.

Teamwork & Motivation

Uses teamwork to develop the team and its members.
Spots opportunities for cross team working and partnership.
Anticipates difficulties and takes appropriate preventative action.
Develops objectives in ways that enable team members to contribute and

identify with collective objectives.

Finds ways for individuals to achieve their objectives and development

plans without compromising the team’s priorities.

Creates a sense of common purpose.

Date Completed: February 2023

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Income and Collections Manager

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