Income Officer

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Operations team as a Income Officer

Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our team is crucial in helping us deliver on this vision.

The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

We have a fantastic opportunity for someone to join us in the position of Income Officer in London.

Salary: £28,000 - £31,232 per annum
Location: Atelier House, Camden, London, NW1 0DL (Hybrid working, 2 days in office and 3 days at home)

Your responsibilities will include:

• Being responsible for the collection of housing-related debt (current and former) as directed by the Customer Accounts Manager in line with all internal policies, procedures and process maps and legislation
• Focusing on early intervention to minimize legal action against our customers through signposting and support with welfare benefits and debt.
• Taking firm but fair action on any customer who falls into arrears, including any legal procedures and appearances in Court to obtain possession of the property where necessary.
• Managing and monitoring customer accounts, to take action where necessary (including home visits) and retain a central record of all communications with the customer.
• Ensuring a collaborative approach between our Welfare Reform Team, Employment and Partnership Team, Housing Operations Teams and external stakeholders to maximise our income.

We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.

The successful candidate will:

• Be able to demonstrate experience and/or skills to meet the requirements of the role, including welfare benefits and debt support and/or signposting.
• Have excellent communication and negotiating skills.
• Have good IT skills generally and specifically in relation to Outlook and Excel.
• Have commitment to delivering exemplary customer service.

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £28,000 up to £31,232 per annum
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Customer Operations team.

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