Income Processing Team Leader

We have an exciting opportunity for an experienced Income Processing Team Leader to join our Supporter Services team. You will join us working 35 hours per week, on a permanent basis and will be based at both our National Cat Centre in East Sussex and from home. In return you will receive a salary of up to £30,781.96 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2021, we helped 137,000 cats and kittens. That's the equivalent of around 375 cats a day!

The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

Responsibilities of our Income Processing Team Leader:

As Income Processing Team Leader you will be responsible for leading a team of Supporter Services Advisors, who are responsible for managing fundraising income processing, the efficient coding and allocation of fundraising income, and the accurate creation and maintenance of supporter records. You will drive continuous improvement of fundraising income processes across the whole Marketing and Income Generation directorate.

What we’re looking for in our Income Processing Team Leader:

• Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies
• Experience of working in an income processing role, preferably within a fundraising environment
• Experience of developing, monitoring and maintaining recording systems and procedures
• Knowledge of Care database (or similar CRM system)
• Knowledge of fundraising activities

What we can offer you:

• salary of up to £30,781.96 per annum
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Join us as our Income Processing Team Leader and know you are helping to make a real difference to cats and kittens across the UK!

Closing date: 7th April 2023

Virtual interview date: Week commencing 17th April 2023