International Advisor - Customer Service - 12m FTC

We deliver your parcels in the UK and to 160 Countries Worldwide.

Position: International Advisor – Customer Service
Contract Type: Full-time, 12 month fixed-term contract
Grade & Salary: Level 1, up to £22,000 base depending on experience
Location: Slough - Hybrid working

Why choose DHL Parcel?

As well as competitive pay rates, once you have completed your probation you will be entitled to an award-winning range of benefits to improve your wellbeing both at work and at home, including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more:

• Physical Health – A free confidential 24/7 GP Service, Gym discounts, Cycle to work scheme
• Financial Health – Enhanced Pension scheme, affordable loans, free mortgage advice and hundreds of retail/lifestyle discounts
• Emotional Health – A free mental health app, 24/7 employee support service for you and your family with access to free counselling
• Social Health – Volunteering, mentoring and fund-raising opportunities

About the role.

We are looking for an energetic, self-sufficient individual to join our international team responsible for providing gold-standard customer service to all our customers and DHL partners. You will take ownership for the investigation and resolution of queries received via email, CRM tools, and sometimes, telephone queries.

To be successful in this role, you need to have a can-do attitude, customer-focused mindset, and excellent communication skills, written skills in particular. We invite all experience levels to apply, even those who have no or little experience. If you’re looking to kick-start your career within Customer Service as an International Advisor, then this could be the opportunity for you.

We are offering this opportunity as a 12 month, fixed-term contract, however due to business growth we believe this may progress into a permeant opportunity.

Key accountabilities and responsibilities will include the following:

• Promote a customer focused approach within DHL Parcel UK.
• Remain positive and enthusiastic during every customer contact.
• Update all key information in the systems clearly and concisely, ensuring customers are updated regularly with progress on their query.
• Ensure communication is in a timely and professional manner and the query resolved to the customers satisfaction.
• Invoke the department escalation process when needed.
• Work consistently to the highest standards to achieve or exceed both individual and team Quality Targets, Key Performance Indicators and Service Level Agreements in line with department objectives.

What are the requirements?

• Can-do Attitude, with a drive to deliver excellent customer service.
• Self-sufficient with the ability to assess the tasks assigned to you and priorities the workload.
• Excellent communications skills, particular written as this will be the main means of communication.

What about career development?

We take every employee’s career seriously and believe in realizing their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL Parcel.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV or covering letter.

We look forward to hearing from you, and hopefully welcoming you into our team.

Our approach to Diversity and Inclusion.

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.