International Passenger Survey Interviewer - Edinburgh Airport or Glasgow Airport

Are you interested in a role based in the UK’s busiest Air and Sea ports? Are you friendly, outgoing and do you enjoy meeting and talking to people from all over the world? If the answer is yes, come and join our team.

The data you will collect impacts government policy. The International Passenger Survey is the largest, most authoritative survey of its kind in the UK. It has been providing data to a variety of organisations and government departments for over 60 years. Our clients include; Visit Britain, Balance of Payments, HM Revenue and Customs, Health Analysis and Pandemic Insights.

Visit Britain use our data to identify and monitor UK inbound tourism to help build a detailed understanding of global target markets and broader travel trends. No personal data is collected or stored. Our data enables Visit Britain to provide information & advice to Government and the tourism industry and monitor perceptions of Britain amongst visitors and potential visitors. Balance of Payments use the IPS data to record foreign resident spend in the UK and compare with UK resident spend abroad.

You will have the choice of either being based at Edinburgh Airport or Glasgow Airport. This will be considered your normal place of work (your base site). The Edinburgh based team also cover the residual site of Glasgow Airport and Aberdeen Airport, and the Glasgow based team also cover the residual site of Edinburgh Airport and Aberdeen Airport where you will also be required to work. If you are required to work away from your base site, you will be entitled to motor mileage and may also be entitled to day subsistence. As is normal with the IPS Interviewer positions, any contract awarded will include the requirement to work weekends when necessary.

IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts. Depending on your site, shifts lengths vary from 4 – 8 hours.

As an IPS Interviewer, you will work as part of a small team honing your interpersonal skills to persuade international arriving and departing passengers to participate in the survey. Some people take more persuading than others to take part, therefore you will need an adaptable interviewing style. The information you gather is entered into a tablet during the interview.

You will be employed on a 12 month fixed term contract for 1248 hours per annum. This broadly equates to 24 hours per week. More information on annualised contracts and how they work can be found in the candidate pack.

Flexibility in when you can work is a requirement of our business. Therefore, if you have any regular set commitments on any day of the week, this will preclude you from applying.

Essential requirements for the IPS Interviewer role are:

• For the IPS Interviewer role you must have a vehicle and a full, valid UK driving licence (inclusive of the rights of EU Nationals).
• At home, you must have a wireless broadband connection as you will be provided with a tablet to access your work emails.
• Proficient in the use of a tablet or smartphone
• Demonstrate excellent verbal communication skills and a passion for meeting and talking to people.
• Proven team player
• You must declare any unspent convictions and convictions pending (excluding parking offences). Do not give details of any conviction(s) that are spent under the ‘Rehabilitation of Offenders Act 1974’. Should you have any doubt as to whether or not a conviction is spent, you should seek advice from an appropriate person, e.g. a solicitor, the Clerk of the Court where you were convicted or a Citizens Advice Bureau.
• Be able to embrace the physical aspect of the role and adapt to a fast-paced working environment where you will often conduct an interview on the move. This will require the need to move through congested areas, negotiate flights of stairs and restricted areas with limited access, long walks at airports, and at quayside operation sites (where relevant to the post) to also negotiate busy car lanes

Desirable Requirements/Criteria for the IPS Interviewer role:

• Experience of working unsociable hours
• Experience of working with the general public

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together

• Generous holiday allowance – pro rata based on 25 days annual leave, rising to 30 days after 5 years’ service in addition to 9 days public holidays.
• Strong ethos of equality and diversity.
• Up to 3 days paid leave per year for voluntary opportunities.
• Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and statutory paternity leave of 2 weeks plus an additional week of departmental paternity leave all at full pay.
• Highly competitive contributory Civil Service Pension.
• Learning and development tailored to your role.
• Provision of a uniform.
• A tablet and mobile phone for work use.

Job contact :

Name :
Helen Taylor
Email :
interviewer.recruits@ons.gov.uk
Telephone :
01329 444 973

Recruitment team :

Email :
interviewer.recruits@ons.gov.uk