International Privacy Practices Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Are you an experienced risk manager who’s looking for a new challenge? Are you someone who is motivated to do a brilliant job for their colleagues and customers? Are you passionately curious with an impulse to seek new information and experiences and explore novel possibilities?

If you've answered 'yes' to any or all the above, then you could be just who I am looking for!

There is an exciting opportunity for a highly qualified Risk Manager to join American Express’ newly established first line privacy practices & risk management team. Privacy is one of the defining issues of our time and American Express is accountable for protecting the privacy of its customers, colleagues and third parties and for safeguarding the assets of the company from unauthorized access or use.

The first line team will accelerate American Express’ progress in achieving sustainable and effective compliance with the evolving Privacy regulations in Europe, APAC and LACC, across business units and legal entities.

Reporting to the Director, International Privacy Practices & Risk Management, this role will support the evolution of high-quality Privacy risk management standards and practices and increase awareness of privacy standards, controls, regulations, and best in class industry practices. The successful candidate will lead and develop a small team of risk professionals. (NB: This role is being posted simultaneously in the UK and Spain)

Key responsibilities include, but are not limited to:

Privacy Practices:

• Governance framework: Sets the privacy practices framework to be implemented by 1st line Operational Risk Experts, including the regulatory documentation data principles
• Training and Awareness: Proactively engages and partners with colleagues across Compliance and the business to create learning and development programs and guidance material to support colleagues to understand their roles and responsibilities in relation to privacy
• Privacy Practices: Stays alert to external regulatory and industry developments to assess impacts to framework. Identifies potential gaps in the data privacy framework and helps to develop implementable solutions that can be rolled out across the regions.
• Audit Engagement: Supports the business in leading privacy audits. The incumbent will provide and recommend pre-audit submissions of self-identified findings, coordinate all audit MAPs to ensure they are closed in a timely manner, participate in all audit meetings, and provide operational risk input into audit findings.
• Documents and handles exceptions to the Privacy Procedure

Recommended Skills/Qualifications:

• Demonstrable experience in Operational Risk, Compliance or a related field, preferably within the financial services industry.
• Experience leading a small successful team, including leading and developing others, as well as managing performance
• Experience in implementing privacy requirements into business practices (processes & procedures), with an understanding of processes and information flows related to customer, employee data and other confidential information
• Demonstrates a will to win, to deliver change in a complicated environment.
• Strong analytical skills and attention to detail, able to source and interpret data in a meaningful way to present a compelling story and support decision making
• Strong verbal and written communication skills, with an ability to craft messages that clearly and succinctly communicate key messages for internal and external audiences at all levels of the organization
• Culturally aware, with experience working with geographically dispersed colleagues across multiple lines of businesses, building positive relationships & establishing trust through predictable delivery
• Highly skilled at influencing without direct authority to drive progress towards critical outcomes
• Adept at working in a fast paced and fluid business environment.
• Experience in a legal & regulatory environment with tight completion dates, changing information and ambiguity. Knowledge of privacy regulation preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com