IT Network Engineer / IT Third Line Support Engineer

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Head Office and six separate villages located in the UK and Ireland.

IT Network Engineer / IT Third Line Support Engineer - remote or hybrid role, dependent upon candidate location.

£40,800 per annum

ABOUT THE ROLE

This is an exciting new opportunity to join our IT Service Delivery team as IT Third Line Support Engineer.

In this role, you will provide third line technical specialist support, dealing with and owning major incidents and escalated issues while assisting and coordinating the first and second line engineers.

Other responsibilities will include supporting, administering and maintaining the server and network infrastructure across the Center Parcs WAN

The successful candidate will have good experience and knowledge of Microsoft enterprise products, along with previous experience of managing a large enterprise server and network environments. The ability to work well under pressure is required along with excellent organisation and prioritisation skills.

Please note that this role involves occasional travel to our Center Parcs villages and will be required to participate in an out of hours on call rota.

HOURS OF WORK

You will be contracted to work 150 hours per 4-week period (37.5 hours per week). Normal Head Office working hours are 9am to 5pm, Monday to Friday, however flexibility will be required as you will be required to participate in an out of hours rota.

Please note, this role can be remote or hybrid, dependent upon candidate location.

ABOUT YOU

Essential requirements:

• Proven experience in Cisco networking technologies (switching & routing, TCP/IP, VLANs, firewalls and wireless)
• Proven experience in 3rd line enterprise Windows Server environment (Active Directory, Group Policy, Certificate Services, DNS/DHCP)
• Experience of VMware Data Centre Virtualisation (vSphere ESXi, vCenter and related storage technologies)
• Professional qualifications; such as MCSA, CCNA, AWS
• Highly technical with hands-on experience troubleshooting network and server issues to resolution
• A key team player and works well under pressure

Desirable requirements:

• Previous experience of working in a tiered structured support environment
• Palo Alto Certified
• VCTA or VCP
• Experience of scripting Python, PowerShell

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 14 February 2023 at 12 Noon

Interviews to be held: Week commencing 20 February 2023

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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