IT Service Delivery Manager

We are looking for a motivated, organised, focused IT Service Delivery Manager to lead an internally-based Corporate IT team. As our business continues to scale, you will drive a geographically distributed business to lead efficiencies through a combination of automation and better processes. At the core of your professional identity is a passion for tactical problem solving as well as strategic planning, strong leadership skills to support your team as they problem-solve daily requests across the organisation, and a data driven approach to measuring delivery.

Whilst ComplyAdvantage is supportive of a flexible, hybrid working environment - this role requires some in-office presence, on average of a couple of days a week, in order to provide the best support to our teams.

About the role - what you will do:

• Establish and manage the people, processes and technology that will enable our teams to work effectively and securely with their laptops, desktops and mobile devices.
• Run the Corporate IT Helpdesk function that is responsible for technical support, troubleshooting and problem resolution
• Manage asset lifecycle management of IT endpoints and technologies, including Mac, Windows and Ubuntu
• Manage the IT onboarding/offboarding processes for Joiners/Movers/Leavers as you welcome/offboard employees in a professional and efficient manner
• Establish ITIL-based practices and SLA's for helpdesk operations that meet business requirements. Establish dashboards to report on IT trends and potential training opportunities to further improve efficiencies across the organisation
• Work with information security to ensure continued compliance with auditing requirements as required, including ISO 27001 best practices
• Responsible for company-wide IT communications; deliver professional correspondence to keep end-users well-informed of relevant IT activities such as system upgrades/migrations/outages, new processes, etc
• Champion and promote IT as an enabling function to facilitate and accelerate IT standards across the organisation

The ideal candidate will have:

• Ideally from a tech company background, or organisations with a reasonable software development capability in a high performing scale-up organisation
• Strong organisational and strategic management skills, working closely with the vendor management team for business planning and forecasting, coaching, team building, and conflict resolution
• Good communication skills, with the ability to engage using appropriate language at all levels of the organisation
• Ability to resolve issues and achieve consensus, engaging with all stakeholders to reconcile differences.
• Focus on delivery while balancing competing priorities and supporting team members
• Experience with delivering service desk / IT helpdesk services
• Experience with change / project management
• Technical awareness of 2 of 3 of Linux, Mac and Windows desktop operating systems
• Knowledge of information security and secure service delivery
• Previous experience of team management and project delivery responsibilities
• Proven experience working in IT delivery roles

About us

Since launching in 2014, we have been on a mission to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime on a global scale. In that time, we have raised over $100m in funding, have four global hubs located in New York, London, Singapore and Cluj-Napoca and are backed by Ontario Teachers', Index Ventures, Balderton Capital and Goldman Sachs.

We aim to continue to grow over the next 12 months, as we continue to fight the good fight against financial crime and help make compliance less painful for our client base of over 500 enterprises across 75 different countries. We're leveraging game-changing tech to help us on our mission as the financial industry's leading source of AI-driven financial crime risk data and detection technology.

No fight against crime is complete without the right values, and we take ours very seriously!

Focus on the Team - We're Collaborative, Human, and Humble

Kaizen - We're Curious, Proactive and Agile

Deliver Results - We're Tenacious, Accountable and Focused

We can only defeat financial crime if we have the right people with the right values in place to do so, and we're committed to investing in passionate people who are experts in their field. Our culture and working environment is second to none - Don't believe us? See what our employees have to say on Glassdoor.

What's in it for you?

• Competitive Salary
• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy- A work-life balance and focus on our wellbeing are critical to keeping us performing at our best.
• Hybrid working- We want you to strike a balance and be where you do your best work. You will work with your manager to agree on what is best for you and your team.
• You will also get an annual budget of £215 to kit out your home office
• Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Enhanced parental leave and childcare benefits
• Life Insurance to protect your loved ones
• Medical insurance through Bupa with pre-existing conditions covered
• Pension contribution through The Peoples Pension

At ComplyAdvantage diversity fuels our rocket ship and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and aspire to consider every application fairly.

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