Id Job: 316a7a4
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data drive Regulator and we are proud to have made Great Britain one of the safest places to work in the world.
Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information, Technology and Facilities Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.
We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time.
We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone’s contributions and ideas are listened to and valued, and we can only grow and improve, if there is an enthusiasm to explore our disciplines and try new ways of working.
You will be required to work out of hours on an on-call rota, weekdays and weekends.
The post can be based in any HSE location except for our London offices. For further information about HSE locations please click here.
At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting, and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be considered. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.
As Service Operations Manager you will be responsible for protecting HSE live services. You will support the Major Incident Management discipline following a service failure, restoring live service as quickly and safely as possible with the smallest possible business impact and ensuring communications are issued as appropriate. You report direct to the head of Service Operations and are accountable for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across ITF, HSE partners and HSE colleagues to deliver a service seeking for operational excellence. You will be able to work using your own initiative, making decisions on service management issues, sometimes with limited information, or work within a team environment. You will have experience, or some understanding of service management and have a good understanding of incident; problem Event; Event change release and configuration management, and of how IT services are run within HSE.
Your role and responsibilities for this position include, but are not restricted to:
Qualifications, Skills and Experience
Essential:
Essential Criteria:
You must be able to demonstrate experience and knowledge of:
We'll assess you against these behaviours during the selection process:
Benefits
Allowances
This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy (http://intranet/finance/expenses/excess-fares-allowance-policy.htm)
Things you need to know
Application Information
As part of the application process you will be asked to complete anonymised CV. Please ensure you complete your career history and experience.
You will also be asked to complete a personal statement of no more than 750 words which should detail how you meet the key responsibilities and person specification for the role.
For guidance on how to apply and how to complete an application, please visit Civil Service Careers (opens in a new window).
If a high number of applications are received a pre-sift will take place assessing evidence provided for Managing a Quality Service.
Sift Information
A sift will take place during week commencing 20th February 2023 when your application will be assessed on your CV and personal statement.
Interview Information
Interviews will take place via MS Teams during the week commencing 27th February 2023 when you will be assessed on the advertised behaviours and your experience from your CV and personal statement.
Please note that dependent on numbers of applications received these dates could be subject to change.
Further Information
Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and, Home Office approval for indefinite leave to remain within the UK.
Please note that a Reserve List will be held for the period of up to 12 months.
It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.
For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.
Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here
If you have a disability and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk
This job is broadly open to the following groups:
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