IT Support Assistant - Northampton or Norwich

We are seeking an IT Support Assistant, to join our close-knit, friendly IT team in Northampton.

This role is a full time office based role but we do understand that flexibility is essential for a good work life balance.

You will be responsible for providing first line IT support and to assist in resolving day to day IT problems/queries in order to ensure that smooth running of the IT systems takes place at all times.

Some of these duties will include:

• To log and maintain calls with both software and hardware maintenance providers ensuring that the calls are responded to within SLAs.
• To be involved in the firm’s new starters and leavers processes ensuring that the procedures for managing these is comprehensive and carried out to the full.
• To be involved in the leavers process with particular focus on closing down all system accounts.
• To resolve day to day IT problems ensuring that all queries are recorded and followed up as necessary.
• Produce good quality documentation and written reports, e.g. how-to guides
• To assist in the implementation of new software packages.
• PC and laptop builds.

A little about us:

Howes Percival are a growing Top 100 Best Companies employer and we are ranked 5th in the Top 20 Best Law Firms to work for in 2021.

As an employee, you will be joining 290 passionate and valued colleagues across 6 offices, Cambridge, Leicester, Milton Keynes, Manchester, Northampton and Norwich.

Our colleagues are at the heart of our business, they are amazing at what they do and they take pride in the service they provide to our clients. We are proud of our culture, we genuinely care for those around us, develop our talent to reach their full potential and place great focus on employee wellbeing.

A little about you:

· Helpdesk experience is essential

· Working knowledge of using Helpdesk logging software

· Microsoft Exchange 2016+

· Active Directory, Group Policy

· Windows 10

· Microsoft Office 2016+

· iOS Mobile Devices

· Experience of automation systems for deploying PC/Laptops

· Backup Software

· A working and support knowledge of legal software applications

· Good customer service skills

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Northampton, NN4 7YB: reliably commute or plan to relocate before starting work (required)

Experience:

• legal IT: 2 years (preferred)

Work Location: In person

Reference ID: IT Support Technician