IT Technical Support Apprenticeship
Id Job: 316a314
Id Job: 316a314
Brief overview of the role:
As an apprentice, you will work in a small but busy IT support team. Daily activities include supporting all the dental surgeries we support for their IT function. This can be both software and hardware using remote support software.
Working week:
Monday to Friday. 9.00-17.30.
Positions available:
1
Requirements and prospects
Qualifications Required:
This is a Level 3 IT Apprenticeship which will last for a duration of 21 months. If you do not have a GCSE A*-C (4-9) in Maths or English, you will be required to undertake a short assessment to ascertain your suitability.
Training to be provided:
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Future Prospects:
Potential for a full-time role upon successful completion of the apprenticeship.