IT Technician

Join one of the most unique agencies in the region and be part of our dynamic team in the heart of Shropshire.

Providing a range of IT support solutions to business locally and across the UK, we're seeking enthusiastic and experienced individuals to be part of our continued success.

Based in Shrewsbury, we encourage career progression and are always looking to upskill our team with new technologies and skills.

Information Solutions is seeking to appoint an enthusiastic individual to join our team as an IT Support Technician. Candidates must have proven technical support experience and be professionally qualified.

Job Purpose

IT Support staff work in a dynamic environment which provides services over the phone, through e-mail and in person across a number of sites.

Main duties

• To diagnose and resolve software and hardware incidents.
• To assist users with IT related incidents when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To install and configure new IT equipment.
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Required Skills

• Windows Server Operating Systems, ideally latest Server with knowledge of Active Directory and Exchange
• O365 Admin and Setup
• Experience of Desktop operating systems
• Experience with backup technologies and routines.
• Knowledge of Antivirus and firewall products.

Our Offices

Based in the heart of Shrewsbury, our riverside offices provide a relaxing environment with great connection access to road, rail and bus for easy commute.

We have a strong environmental ethos and operate from a BREEAM ‘Excellent’ certification building.

All equipment and software is provided to ensure you have all the necessary tools to deliver a great service.

Our Company

Since 2003, Information Solutions has been assisting organisations from a variety of sectors and sizes, starting from our strong presence in our home county of Shropshire, we have many clients throughout the West Midlands, Mid Wales, Cheshire, Herefordshire, Staffordshire and beyond.

Our range of services enable businesses to focus on their organisation, whilst we plan, implement and support their IT systems.

Complementing our IT origins, we work alongside our sister business The Web Orchard, providing a wide range of digital services from web design to digital marketing.