IT Technician Apprentice

Level 3 Information Communication Technician

Company: SecurIT 123

Full Address: 491a Bradford Road, Batley, WF17 8LQ

Weekly Hours Worked: 37.5

Salary: £10,296 PA

Please contact Rachel on Rachel.Harati@estio.co.uk or call 0113 3500 333

About the company:

SecurIT123 limited provides IT security services to local businesses. I feel that a system cannot be secure unless it is suitable maintained, so we also provide general IT support along with networking, bespoke software, and consultancy – all with a fair degree of IT security.

Brief job description:

Estio Training have an exciting new opportunity for an IT Technician Apprentice with SecurIT123 ltd, an IT security and support company based in West Yorkshire.

Job Description:

You will be working as part of a small IT support team. You will be trained and tasked with first line IT support duties. This includes taking calls and dealing with customer IT problems. This will cover common items such as office 365, Telephones, network queries and general IT support. It is expected that with time, you will progress and start designing and installing new systems.

There will be some limited admin work such as filling out job tickets, timesheets etc.

Your duties and responsibilities in this role will consist of:

• Taking and making telephone calls.
• Dealing with Office 365 Queries.
• Dealing with Telephony queries.
• Dealing with general IT support queries (PC’s and Macs).
• Dealing with basic broadband, Wi-Fi, and network queries.
• Preparing hardware to be delivered to customers.
• Refurbishing computers and network hardware.
• There will also be opportunities to work at customer sites.
• Admin: Ticketing.
• Admin: Timesheets.
• General admin.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language, Science and Maths)

Skills Required:

• Aptitude for technology.
• Attention to detail.
• Able to work under their own steam and manage their own task list.
• Good telephone manner.
• Good written communication skills.

Personal qualities:

• Aptitude.
• Attention to detail.
• Personable.
• Good telephone manner
• Not scared of hard work.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance. Ideally, the candidate will learn well and progress past end-user first line support to more complex and rewarding work.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.