Ecommerce Customer Service Days Full time

About Oh Polly

Founded in 2014, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers’ needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts.

2020 saw the launch of Bo+Tee, Oh Polly’s much-loved gym and activewear brand, followed by the launch of Neena Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2022 and we now have a combined following of over 5 million across the brands, selling products in almost every single country around the world.

Operating internationally across key sites Glasgow, Wirral, London and LA, the business has grown to 350 employees. As we continue to expand our global presence, we are looking for talented, driven and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level.

The Department

We are seeking a friendly and hardworking Ecommerce Customer Service Assistant to join our friendly, welcoming and intelligent Customer Service team based in our Bromborough office, on a permanent basis.

The Role

• As a member of our Customer Service team, you’ll be a super friendly, solution-orientated people person with a willingness to learn. Although Customer Service experience is desired, we'd love to teach you the skills you'll need to really shine in this role.
• You'll be responsible for helping our customers on WhatsApp, social media, live chat and email.
• There are plenty of opportunities to develop and progress within this growing and fast-paced fashion brand.

Experience/Skills

• You are expected to have excellent spelling and written English with good use of grammar.
• Customer Service experience is desired – although on the job support and training is given.
• You should be capable of applying Customer Service policies and procedures to queries in a consistent manner.
• You should be organised and able to deal with multiple incoming queries concurrently.

Hours

This is a full-time role working a minimum of 37.5 hours per week. Flexibility is an essential requirement of the role in order to meet with customer demand. You will be required to work on a 6 week rolling Rota with alternating days off on weeks 2 and 5.

There are plenty of opportunities to develop and progress within this growing and fast-paced fashion brand.

Start Date: Immediate

Mandatory two week training course

Location: Bromborough (20 minutes drive from Liverpool City Centre).

Current shift pattern:

What’s on offer?

At Oh Polly, we recognise that work isn’t just that pay check at the end of the month. We have worked hard to encourage and nurture a positive, creative and healthy working environment.

That’s why we offer:

• Competitive salary (£21,079.50 per annum)
• 50% discount on all Oh Polly products
• Career progression, masterclasses and personal development plans
• Free gym membership
• On site mental health first aiders and Wellness Action Plan
• Office based with option for hybrid working
• New, fashionable office with a river view
• Company pension
• Birthday off
• Regular pizza days, treats and lots of freebies including a welcome pack
• Free parking

Application Form

If you think this job is for you and would like to proceed with your application, you should take some time to answer the screening questions to follow as though you are a Customer Service Assistant! This will give you an insight into what our Customer Service team can be asked on a daily basis. All the information needed is available on our website: www.ohpolly.com.

Good luck!

This Company is an equal opportunities employer

Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.