Customer Service Administrator Apprentice Berkshire

Duties/Responsibilities

• Helpdesk services
• Health, Safety & Assurance
• CAFM administration
• Finance administration
• General office administration
• Planning support
• Technical admin support

• Proactive liaison with your client points of contact including the provision of work order updates on a regular basis; providing an excellent customer experience at every interaction
• Proactive liaison with your task manager including the provision of task updates on a regular basis
• Superuser responsibilities on all relevant IT packages including but not limited to
• AMS, JDE (IFS), Meridian, SharePoint, SACVM, Smartsheet
• Maintaining competency in technical administration and planning duties and fulfilling these duties as and when required
• Ensuring you are multi-skilled in all administrative duties
• Close out any customer complaints with Line managers guidance
• Completing duties in compliance to contract SLAs and KPIs
• Ensuring up-to-date training on the systems and processes by attending training courses or by self-taught modules.
• Ensuring compliance to key contract processes relating to your role such as document management, CAFM Management etc
• Be willing and able to complete any duty or reasonable request your line manager asks of you.

Person Specification

• Experience in a customer facing administration role preferable
• A strong working knowledge and competence of MS Office applications
• Proactive and self-driven nature
• Experience with CAFM systems (preferable but not essential)
• Excellent self-organisational skills
• Must be able to achieve and maintain UK Security Clearance status
• Excellent level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
• Ability to provide a high standard of support in administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems.

• To work well as part of a team

• Must obtain and maintain required level of security clearance

Benefits

• Site Allowances of up to £4,000 per annum on certain roles
• Overtime available – Mon-Fri = flat rate. Sat/Sun = x1.5.
• 9 day fortnight – 26 days extra leave per year
• Professional training – HV AP, Pressure AP, Confined Spaces AP
• Stable employer with long-term prospects on the contract
• Real Living Wage Employer
• Employee Assistance Programme
• Bike To Work Scheme
• Various Rewards & Recognition Awards
• Holiday Buy Scheme
• Occupational Health
• Discount Shopping & Gym
• Childcare Scheme
• Extensive Learning & Development
• Industry leading Maternity & Paternity Policies
• x11 RoSPA Awards for Health & Safety achievements in 2022
• Order of Distinction Award for our Aldermaston account team (for 15 consecutive Gold Awards)