Customer Service Apprentice

North Yorkshire Timber, part of National Timber Group are seeking to recruit a Customer Service Apprentice at their team at 103 Tynemouth Road, North Shields, NE30 1ED.

The successful candidate will be a customer orientated, motivated individual wishing to commence a career in sales. An excellent ambassador/representative with the ability to communicate across all areas of the business internally and externally. Good I.T., literacy and numeracy skills and a working knowledge of Microsoft packages are essential.

Main Duties:

 Coordinate the daily administration of sales and purchases to ensure customer service, stock control and administration procedures are maintained, in particular when dealing with special goods for customer orders

 Answering incoming telephone calls, taking details of orders and customer requirements, and feeding on to Sales staff within the branch

 Daily use of the Company Stock Control Software ‘BisTrack’

 Product awareness

 Follow Health and Safety policies and procedures

 Accept all incoming paperwork and process according to direction from your line manager and Company procedures

 Giving telephone support to the Sales function

 Dealing with customer enquiries and queries

 Scanning and filing documents

Hours, Salary and Benefits:

This is a full-time role working Monday to Friday

Starting salary is above Apprentice National Minimum Wage

Six weeks holiday per year including public bank holidays, increasing to 6.6 weeks after 2 and 5 years service

Christmas and New Year shutdown

Employee discount available on Company products

Training, development, and promotion opportunities

Free access to the Company benefits, rewards, and wellbeing website, including retailer discounts and an Employee Assistance Programme (EAP)

Job Types: Full-time, Apprenticeship

Benefits:

• Employee discount
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North Shields, NE30 1ED: reliably commute or plan to relocate before starting work (required)

Work Location: One location