Office/Operations Manager

Job Specification

Office Operations Manager

Securasite is a market leading manufacturer of own range of pedestrian barriers, temporary fencing, and related products.

When UK manufacturing has never been so important, our unique process of using both autonomous robots and a team of qualified welders produces high quality products at scale like never before.

With our large stock holding and distribution centres, we can deliver anywhere throughout the UK, in record time. Our inhouse design and R&D team can also work with our clients to product bespoke solutions to suit any requirement.

Due to our exciting expansion plans, we are recruiting for an experienced Office Operations Manager to head up the office facility within our new manufacturing site. This role would suit someone who has been part of a new set up and is able to work autonomously while implementing creative ideas around new procedures. Due to the fast-paced and often demanding nature of this industry, the role requires someone with the ability to forge relationships and remain calm under pressure.

Key Accountabilities:

· Supporting the day to day running of the business by making sure the office runs smoothly

· Oversee customer service, dealing with queries and complaints and provide quick solutions

· Liaising with suppliers, following up with delivery dates and reducing lead times

· Maintain our internal CRM system to ensure suppliers’ details are up to date and accurate

· Help to manage the manufacturing process including fabrication, whilst also ensuring all bespoke orders are correct and delivered

· Perform regular stock checks and maintain accurate records of stock movement

· Ensure that all stock is stored safely and securely and that any damaged items are removed

· Ensure all health & safety policies, procedures, rules, and regulations are adhered to, regularly reviewed, updated, and communicated

· Provide generalist HR support to the organisation, including recruitment, onboarding, and absence management

· Ability to manage employee issues with sensitivity and diplomacy

· Drive the business presence and customer growth through marketing strategies across social media channels and the website

Person Specification:

· At least 2 years’ experience within a new start up business, with a proven track record of implementing new procedures

· Excellent analytical, interpersonal, and organisational skills

· A confident communicator approachable to all staff and Directors,

· Excellent computer skills –Microsoft Office (Excel, Word, PowerPoint), CRM, ERP

· A high degree of integrity and honesty in all dealings with customers and prospective customers

· Must be able to commute daily to our site in Dudley

Work Hours:

· 40 hours per week. Monday to Friday 8am – 5pm

Job Types: Full-time, Permanent

Salary: £30,000.00-£40,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Kingswinford, DY6 7JH: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: RKSECUROFMR