Customer Relations Officer - Essex

This is a fantastic opportunity to join our Customer Relations Team. Dealing with simple queries through to complex complaints, you’ll become an Ambassador for our Customers. No two customers, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge and resilient enough to keep going. In short, we’re looking for someone that has a bit of everything, including a light dusting of magic. We don’t ask for much.

What we need from you:

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  We’re looking for confident individuals with a natural flair for conversation, great listeners who remain calm.

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  People who get a buzz out of building relationships and solving problems.

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  We want our staff to be bold in their attitude and outlook, as we’re a people first environment, we support and take care of our Customers.

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  A positive and resilient attitude with a high level of self-motivation.

The Job:

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  Act as the first point of contact for our customers

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  Ensure their queries are dealt with quickly and effectively

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  Record and monitor customer feedback, including complaints

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  Use and update our online database systems

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  Liaise with our many internal teams across Essex and London

What’s on offer:

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  Fantastic working environment with a friendly upbeat team

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  Good progression opportunities

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  28 days of holiday including Bank Holidays

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  This is a full time contract working Monday-Friday 9am - 5.15pm, five days a week

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  Don’t forget, you’ll need to be eligible to live and work in the UK

Candidates need to be flexible, and comfortable in working in both our great Office space or remotely as part of a wider team. Does this sound like you? We thought so! What are you waiting for? Apply now and join our family!!!