Operations/Counter Salesperson

Rembrand Timber, part of the National Timber Group are looking to recruit an Operations/Counter Salesperson to join their busy, well-established branch in Newton Stewart.

The successful candidate will be a customer-focused, confident and enthusiastic individual with excellent communication skills. We are particularly interested in hearing from applicants with experience in the timber/construction industry, however we are equally as interested in speaking to candidates who are potentially considering a career change and come with a can-do, collaborative mindset. Full training will be provided regardless.

Attributes:

• Hard-working, multi-tasker with a strong drive to get it right first time
• Strong communicator: able to adapt style and tone to suit our varied-customer base
• Strong customer service focus: keeps calm under pressure.
• Proactive approach to both the core tasks and also helping others.
• Adaptable: able to switch between tasks at short notice as required by the business
• Good understanding or desire to learn more about sales and business development.

Main Duties:

• Ensuring all customers receive the best experience when they visit our branch
• Hybrid role based on shifting business requirements
• Based in the main sales office dealing with customer queries/orders in person, on phone and email
• Processing orders accurately and in a timely manner
• Order picking and loading onto the appropriate vehicle
• Delivery and unloading of orders to customer address – we cover a fairly wide area and you will have the use of a small pick-up lorry (standard driving licence is covered)
• Checking and confirming complete orders with customers and noting any damage
• Working closely with other areas of the branch to ensure smooth end-to-end process from order request through to safe delivery to payment receipt
• Assisting with stock replenishment both in the main sales office and both yards as required
• Helping out with ongoing stock management initiatives – weekly, monthly and annually
• Receiving goods from external suppliers and checking against invoices to ensure we receive the correct amounts, undamaged and that they are all booked into the system
• Responsible for building and maintaining strong commercial relationships with customers via phone and in person
• Huge focus on Health & Safety in the workplace and so, you will be expected to understand and engage in all related initiatives to ensure we maintain a consistently safe working environment for everyone who crosses the threshold

Working hours, Benefits and Salary:

• Full time position, Monday to Friday 7:30am to 5.00pm; available to work every second Saturday 8:00am to 12.00pm (overtime will be paid for this)
• Competitive salary commensurate with relevant skills and experience
• Christmas and New Year shut down
• Six weeks holiday per year including the public bank holidays
• Employee discount available on company products
• Free access to the company benefits, rewards, and wellbeing website, including retailer discounts and Employee Assistance Programme (EAP)
• Training, development and promotion opportunities

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Newton Stewart, DG8 6AW: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person