Customer Service Advisor

Due to business growth, we are looking to employ a dynamic Customer Service Advisor to work within a busy pallet department, the role will be via both the phone and email and will include the following duties:

• All forms of customer communications in a timely manner to ensure complete customer satisfaction.
• Communications with other network depots to ensure delivery performance
• Communication with our own drivers to ensure KPI's are maintained
• Responding to customer and depot emails and message within an agreed timeframe
• Liaising with customers re potential late collections or other issues
• Elements of performance reporting
• Any other duties as required

Previous experience in a transport/logistics related arena would be an advantage but not a necessity.

Hours of work - Monday to Friday 37.5 hours per week 07.30 - 15.30 plus 1 in 7 Saturday mornings.

Job Type: Full-time

Salary: £22,500.00-£25,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Health & wellbeing programme
• On-site gym
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Sheffield, S25 3AF: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person