Guest Services Manager

At Knowsley Inn and Lounge, we're all about our guest

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?"

To assist with our growth we are looking for hands on Guest Services Manager to lead our front of house team.

This is a vital hands on role with key responsibilities to include:

• To ensure the smooth running of the front office department (Guest Services)
• To offer a warm & friendly welcome and departure to all guests of the hotel
• To complete check ins & check outs, making sure check in & out procedures are adhered to along with all company procedures
• Allocate suitable rooms to achieve the most profitable outcome for the hotel and meet guest requirements
• To proactively engage with guests making sure every guest journey is positive and that their needs are met
• To ensure all charges are correctly entered onto guests bills and are up to date at all times
• Ensure the team accurately process all cash & credit card transactions using established procedures and audit end of day packs, to meet company standards
• Answering telephone calls and dealing with emails to company standard
• Make reservations for bedrooms and meetings/events that are bespoke to the guest, maximizing revenue through suggestive selling and good revenue management principles
• Prepare and serve meals from our All day dining menu
• Train and & develop a winning front office team
• Engage and support other departments, to ensure guests have a seamless and positive experience
• Be a duty manager on shift, and complete all related procedures, to include H&S checks and shift banking

Key Requirements:

• Ideally 2 years experience in a hotel
• Experience of using Rez Controll would be an advantage
• A proven track record in managing a small team
• Hands on and able to work shifts, including early starts, finishing late weekends and nights cover.

We'll reward all your hard work with a great salary and benefits – including a uniform and superb training.

Join us and you'll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests

Job Types: Full-time, Permanent

Salary: £11.50 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Work Location: In person