Customer Advisor Call Centre full time and part time available

Join us as at Phillips and Cohen Associates (UK) Ltd as a Customer Service Advisor, which we call Estate Care Specialist in our Manchester contact centre. We work on behalf of over 70 of the UK’s largest creditors.

Salary: £23,000 - £26,000 per annum plus non-contractual bonus & and a salary increases of £1,000 at 12- and 24-months service

Benefits to you

We offer a range of programmes and benefits to help our people and their families stay healthy and happy, including:

Cycle to Work, Electric Car, Childcare Vouchers, Dental and Health Cash Plan, Company Pension Plan, Life Assurance and Colleague Assistance Program.

We also offer a discounted voucher scheme for over 100 companies, including Tesco’s, Halfords, Ernest Jones, Curry’s, and Primark.

Holidays

Holidays start at 23 days, plus bank holidays, rising to 24 and 25 after 2 & 5 years’ service.

Job Overview

On a day-to-day basis you will be engaging with both our clients and customers to provide a ‘Best in Class’ service, whilst adhering to our core values of Compassion, Compliance, Commitment & Innovation.

We are looking for 10 people to join us in early June 2023, when you will be rolled onto our 3-week training plan. We have full time roles available working: -

Monday – Thursday (alternating 8am-4pm and 12pm-8pm) Friday (alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm – working one in four Saturdays)

Hybrid Working Opportunities

We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies.

When you are in the office getting here is easy, with Exchange Quay tram stop 2 minutes’ walk away, we provide free on-site parking, bike storage and shower facilities.

It's our people that make us a truly exciting and inclusive place to work - a place where you can let your skills shine. If you would like to find out more, you can find this at the Phillips & Cohen website.

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips-Cohen UK website.

COVID-19 considerations:

We're following guidance to ensure our workplace is COVID safe.