Junior Project Manager

Role Responsibility:

Junior Project Manager

Customer Contact Centre, Wath-upon-dearne, Rotherham S63 7ER, with occasional travel where needed

£27,870.08 per annum

Full Time - 40 hours per week, Permanent

Excellent company benefits including Pension Scheme

About Us

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities.

We deliver through teamwork and always act with integrity. Our caring culture puts people and safety first. With clients from the public and private sectors including schools and government sites, we assist a wide range of organisations and offer bespoke solutions. Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.

If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.

About the Role

We are looking for a Junior Project Manager to join our team working in the Employment Support Services sector of the business based in our Customer Contact Centre in Wath-upon-Deane, Rotherham.

This is an excellent opportunity for somebody with experience in Project Management to take the next step in their career, providing project management support across the Contact Centre Contract.

Reporting directly to the Client Director, you will be expected to engage with the client to project manage the seamless delivery of all aspects of change across the contact centre including planning, training and financial impacts, including all change initiatives, new service mobilisations and client contractual change requests.

You will manage the change request pipeline and prepare impact analysis and reporting to support the safe, cost effective and successful landing of all change initiatives all of which will be client and department initiated.

Other Key Responsibilities of this role will include:

• Understand and manage the customers’ requirements, objectives & timescales for change.
• Ensure new change requests undergo impact analysis to support required funding or easements from the customer to deliver change.
• Manage multiple projects at any given time, delivering change in line with the Contract Strategy.
• Prepare, manage and provide reporting on the Project Pipeline – managing internal and external stakeholder expectations.
• Adequately prepare the business and engage all the appropriate stakeholders to enable change to be implemented and embedded.
• Identify, track, manage and mitigate any project risks, assumptions, issues, and dependencies.
• Ensure all project deliverables satisfy the customer and the business.
• Adhere to the agreed governance framework.
• Ensure the project considers the impact of operational resilience and is managed within the plan.
• Manage and deliver internal projects and change requirements.
• Work closely with the Continuous Improvement lead – supporting tests and proof of concepts that support the Continuous Improvement Plan.

The Ideal Candidate:

Essential Criteria:

• Previous Project and Change Management experience, ideally within in a Call Centre setting.
• Experience of liaising and communicating with senior management & key stakeholders.
• A broad Commercial understanding.
• Accredited in or studying for a recognised Project Management qualification.
• Exceptional communication skills, both written and verbal.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Organised with a natural inclination for planning strategy and tactics.
• Problem solving and root cause identification skills.
• A team player and able to work collaboratively with and through others.
• Passionate about making a difference

About you

We are looking for a highly motivated forward thinking, determined individual, with the ability to be resilient, confident with a tenacious can-do attitude, have the ability to embrace complexity and be a part of a busy and fast paced team.

The ideal candidate for this role will have an in-depth, first hand knowledge and experience of Project and Change Management in a Contact Centre environment.

In addition, you must be versatile and be able to demonstrate the ability to work to tight deadlines, maintain confidentiality, and have the ability to maintain high levels of accuracy. Exceptional written and verbal communication skills are essential with the ability to clearly articulate messages to a variety of audiences, as well as working proactively and have critical thinking and problem-solving skills. It is key that you are flexible and adaptable; with the ability to work in ambiguous situations

It is important to have the motivation to work on your own initiative, and the hunger to work as a solid team player in collaboration with the wider team.