Junior Technical Support Engineer

Join the dynamic world of media and broadcasting technology!

Are you passionate about technology and customer support? Do you thrive in a fast-paced and innovative environment? If so, we have an exciting opportunity for you!

We are seeking a talented Technical Customer Support Engineer to join a trusted, award-winning industry leader in media technology. Our client empowers creators, broadcasters, and media organisations to produce captivating content that engages audiences worldwide.

You can play a crucial part in this!

What’s in it for you?

As a Technical Customer Support Engineer, you will be at the forefront of their mission to provide exceptional IT customer support. You will have the opportunity to work on projects that enhance support processes and improve the customers' technical support journey. You will also contribute to the creation of technical articles, tutorials, and how-to videos.

You will be working alongside top professionals in the space, including support account managers and product experts, playing a vital role in reproducing and resolving customer issues, driving effective communication, and ensuring customers receive prompt and accurate support.

Skillset required for this Technical Customer Support Engineer role:

• A background in IT support.
• Self-starter with a passion for technology.
• Strong multitasking skills and ability to thrive under pressure.
• Team player with excellent collaboration skills.
• Desire to make a real impact in the media technology industry.

As the world rapidly evolves, so does the dynamic field of media technology. This organisation is at the forefront of this transformation, constantly creating innovative breakthrough solutions to meet the ever-changing needs and realities of their customers, with a proud history spanning over 60 years.

This Technical Customer Support Engineer opportunity is offering a salary up to £29,000 with the potential of increase to up to £34,000 within the first 1-2 years within the organisation. This is a hybrid role, with the requirement to be in the office in Kingsclere, Hampshire 2-3 days per week. Benefits include unlimited holiday, private medical insurance plus a cash plan to cover dental/optical/physio/PMI excess etc., pension and life insurance.

IT Support / Media / Broadcasting / VMware / Cloud / Xen / VPN / Troubleshooting/ Load Balancing / Hybrid

Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.

Job Types: Full-time, Permanent

Salary: £25,000.00-£29,000.00 per year

Benefits:

• Casual dress
• Company pension
• Flexitime
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay
• Unlimited paid holidays
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location: In person