Key Customer Quality Account Manager - Leeds

We are currently looking to recruit a Technical Account Manager to join our customer technical team, working hybrid at our head office in Leeds. Acting as the main point of contact for some of Arla Food’s major commercial customers, you will be responsible for all technical related activities. Within this high profile role, you will build strong relationships with the customer and develop joint technical business plans and strategies, supporting the relevant Arla commercial team in providing a full technical service which satisfies customer needs.

We are looking for an account manager to fully understand and communicate all relevant UK legislative and customer technical requirements to all relevant Arla and sub-contractor sites in both UK and overseas, you will be fully conversant and familiar with factory and supply chain processes and procedures for products within your area of responsibility.

The successful candidate will represent Arla across a broad range of topics, including Ethical, Sustainability and Responsible Sourcing, coordinating customer projects and reporting in these areas. Working closely with Agriculture, Supplier Assurance, NPD and Packaging Teams you will develop own label plans across the categories under your responsibility.

Responsibilities

• You will be responsible for developing, managing and supporting the business groups and dairies in meeting customer demands and requirements.
• You will liaise with customers in relation to reporting, investigating issues and coordination of customer audits in order to support and enhance our trusted partnerships with a key customer.
• You will manage QEHS related projects, sharing specialist knowledge in order to deliver continuous improvement.
• Providing risk assessment and crises management support when appropriate, you will contribute to the resolution of issues, carrying out internal audits, ensuring all customers technical queries and problems are answered and resolved to enable a permanent and satisfactory solution.
• Acting as the key technical consultant in all projects and technical aspects associated with the respective account to ensure that food safety, quality and legality are met, you will monitor and trend all relevant customer complaint data, panel results and agree continuous improvement plans to reduce CPMU.
• You will provide relevant reports to the customer, sites and business group management as applicable.

Key Skills and Experience

• To be successful in this role you will have significant experience of working in a technical/operational role either in food manufacturing or with a retailer.
• Experience of working within a dairy environment would be advantageous as well as knowledge of Sustainability, Ethical and Responsible Sourcing.
• You will have technical experience of working with key retailers and you must have sound knowledge of food manufacturing and processing techniques as well as GFSI audit standards, including BRC.
• You will be self-motivated, tenacious and passionate about delivering excellent customer service. With strong technical skills, you will have knowledge of quality management systems and laboratory methods along with retailer internet based specifications systems.
• Excellent IT and Presentation skills are a must.

For more information reach out to Talent Acquisition Partner Patrick Kilbride, on pakil@arlafoods.com . The closing date for this role is 10th March 2023.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.