L4 Applications Support Analyst Apprentice

Level 4 Application Support Lead

Company: Houzecheck Limited

Full Address: 30-40 ST. Albans Road, Watford, WD17 1RN

Weekly Hours Worked: 37.5 Hours

Salary: £18,000 to £21,000 per annum

Please contact Raymond.Duke@estio.co.uk or call 0203 843 2872

About the company:

Houzecheck is an ambitious, fast-growing technology company committed to disrupting the residential surveying market in UK.

Back in 2017, our CEO Amit Bansal nearly lost his dream home due to the delays in getting a home survey report. As an established business entrepreneur and technology expert, Amit was very frustrated by his experience and by the state of technology used in the property sector at that time.

Amit decided that something needed to be done to help find a better solution for the housing market. He went on to co-found Houzecheck in 2018.

Houzecheck is led by experts from technology, surveying and operations, to help people buy their dream home with confidence, as easily as possible.

Houzecheck is built on technology. We have developed unique state of the art technologies to support our customers and our surveyors. Our technology is helping us to succeed in our mission to deliver a faster, cheaper and better service to our customers.

Brief job description:

Estio Training have an exciting new opportunity for an Applications Support Analyst with Houzecheck limited, a Surveying technology company based in Watford.

The company is looking for an applications support analyst apprentice to provide IT support on a first line basis to their surveyors and internal staff. They are looking for a highly motivated individual who is keen to grow and develop with the tech driven business. The candidate will be supported by rest of the technology team and other key functions.

Job Description:

Manage and support IT devices and software applications including Microsoft Office, ServiceNow and bespoke software applications. The candidate will be provided internal training on ServiceNow and proprietary software applications.

Your duties and responsibilities in this role will consist of:

• Provide IT applications support to users via telephone, email, and web.
• Provide iPad App (Houzecheck’s proprietary software) support to field-based consultant surveyors.
• Provide Laptop and desktop administration and installations.
• Manage and set up IT Devices (Laptop, iPad, Phones, Printers) for Joiners/Leavers
• Support desktop applications (Office 365, ServiceNow, Windows) including account setup, breakfix and general queries.
• Review and understand technical issues and convey it to the development team.
• Train users on new software features, systems and upgrades
• Prepare documentation for IT processes, Training Packs, Work Instructions etc.
• Review, test and adopt changes (new features) to proprietary software.
• Responsible for performing call backs to Surveyors in a timely and professional manner.
• Responsible for following all processes and procedures.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Knowledge of Windows OS and Office 365.
• Problem solving and technical mindset.
• Ability to understand and explain problems to users.
• Customer focused approach to your duties.
• Knowledge of ServiceNow is beneficial though not mandatory.

Personal qualities:

• Excellent communication skills.
• A “can do” attitude.
• Not shy to get involved in the business, we’re pretty open – if you have an idea, let us know!

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 4 Application Support Lead with training in how to:

• Troubleshooting & Support
• Group Project
• Functional Skills
• Supporting Systems & Customers
• EPA Preparation – Test
• Understanding Service Management
• EPA Preparation – Professional Discussion
• Data in Applications
• Stakeholders and Platforms in service management
• ITIL Examination (Optional)