Lead Workers (Coaching)

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

About the role

As one of the Lead Workers (Coaching), you will deliver high quality individualised support and coaching that enables service users to ultimately leave homelessness behind. You will empower service users to access and engage with the help they need, developing plans to achieve their goals and end their homelessness.

The key to success will be your ability to make collaborative, consistent and Psychologically Informed relationships with service users and colleagues. You will also be a consistent and clear point of contact for that member, leading on the support to meet the members’ needs to end their homelessness for good. You will provide support with practical aspects of their route out of homelessness, including access to housing, access to benefits and other relevant issues. You will Lead Work a caseload and provide effective case management in line with the Crisis agreed Crisis Case Management Framework.

About you

The successful candidates will:

• be passionate about and dedicated to ending homelessness
• have a good knowledge of housing and homelessness legislation
• have a good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation
• have a proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experience homelessness
• have skills and experience in partnership working and networking
• be flexible and adaptable to change
• be a strong team player, able to use their own initiative and reflect on their own practice
• have previous experience in the voluntary or statutory sector with a focus on working alongside marginalised people or groups.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 9th April (at 23:59)

Interviews will be held week commencing 24th April

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.

For more information about our work please visit:

https://www.crisis.org.uk/about-us/

To see our work in action please visit:

youtube.com/user/crisishomelessness

twitter.com/crisis_uk

www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094