Lettings Associate

LEASING ASSOCIATE:

Leasing legends and Property professionals, it’s time to come and join the rental revolution.

Moda is looking for a Leasing Associate to deliver our award-winning Liverpool Lifestyle at The Lexington.

Target driven, forward thinking and a customer service extraordinaire, you will provide our residents with a positive and memorable leasing experience and be part of a vibrant, effective and supportive team.

Based on site and located in the thriving Princes Dock area of Liverpool’s famous waterfront, Moda The Lexington sits pride of place sharing the waterfront with the iconic Three Graces and Pier Head. *Epic views as standard*

325 beautiful new homes with community at the heart of it all and amazing amenity spaces to live, work and play – That’s why our residents “Live the Moda life”.

We know you’re interested – full details below.

THE ROLE:

• First point of contact for leasing enquiries – we really mean 'first impressions count!'
• Follow up leads, register and understand individual’s rental requirements and match them to their perfect Moda apartment.
• Arrange viewings for all enquiries in a timely manner and provide a first-class experience tour. Engaging all aspects of what Moda, The Lexington has to offer in line with brand values.
• Manage and deliver on agreed KPI’s. *fist pump*
• Work closely with the Lettings Manager to report on market trends, customer service reports and local rent prices.
• Actively drive new lettings and retention of residents through impeccable service and effective negotiation of tenancy renewals.
• Assist residents with additional services including parking, storage and amenity hire – it’s all about hassle free living
• Follow up on all applications, the referencing process and guide residents through their move in, including collecting rent payments
• Reply to resident queries and meet all response time SLAs. Interact with customers via telephone, email, or instant message, delivering top-notch customer service, always.
• Provide informed and accurate information to residents throughout the lettings journey
• Work collaboratively with the team to develop a ‘best-in-class’ delivery and operating procedures.
• Be a true ambassador for all things Liverpool – our city is boss after all.

YOU:

• Experienced in all of the above (hospitality or private rental sector preferred).
• Excellent verbal and written communication (with a side of persuasion skills).
• Excellent customer relations skills, a sense of humour and plenty of energy/ enthusiasm.
• Pro-active, professional presentation, confident and outgoing in nature.
• Team player through and through.
• Don the bespoke Moda uniform with pride.
• Liverpool lover, great understanding of the city, it’s people, culture and social scene.

WHY MODA?

Moda is creating the UK’s leading lifestyle experience brand by creating and operating next generation neighbourhoods to live, work and play. We do things differently...

MODA IS A LIFESTYLE NOT A LANDLORD

Moda is creating the UK’s leading lifestyle experience brand by creating and operating next generation neighbourhoods to live, work and play.

Not seen the moves we're making? We turned the basement into 'The Red Room' with Barry's UK. We had the pawfect Saturday spent doing puppy yoga! Mainly cuddles and no yoga...

From Pride celebrations to BBQs, Grand National party to book club. We have a clear objective of pioneering positive change to the UK rental landscape and creating happy, healthy, connected and well communities.

HOW TO APPLY

Think you're up for the challenge and want to show us what you're made of?

Feel free to drop us an emailor slide into our social DM's. *wink*

1. A CV in either pdf, Word or Powerpoint

2. A covering letter telling us why you want to work for Moda and what you will bring to the team

3. Show us some personality

4. Follow us on social

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Cycle to work scheme
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay
• Yearly bonus

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 31/03/2023