Live In Care Team Manager

The Role:

As a Live In Care Team Manager, you will manage a small team of Care Coordinators, monitor the delivery of a high-quality care service and be responsible for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting managers out in the field.

A big part of this role is the line management of our Care Coordinators to ensure that they are managing a carer portfolio, carer availability and matching customer and carer requirements. You will have the opportunity to partner with the Senior Management team across the whole of the region and make a real impact day to day.

Main Responsibilities:

• Managing the day to day running of the office team
• Manage customer and carer queries and action effectively and efficiently
• Manage all new customer packages
• Manage and maintain customer and carer files
• Lead on the Recruitment of Live in Carers across the region

Who you are:

The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of people management, customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills.

In return we offer a competitive salary and the following benefits:

• No requirement to deliver hands on care
• 23 days annual leave plus 8 days Bank Holidays
• Access to an Employee Assistance programme
• A professional but fun and social team environment in our Peterborough branch
• Ongoing mentoring and training
• Eligibility to apply for a Blue Light Card

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Lovely team based out of our Caldicot office soon to be moving to our Newport office in the summer.

Weekend Rota is with the team that you get an extra payment for each day worked.

Office base Monday to Friday from 8.30am to 5.30pm.

On-call working from home 8.30am to 5.30pm Saturday or Sunday with extra payment made.