Lounge host

Job Introduction

About the Role

Do you have a passion for people? Would your ideal job be working in an exciting, lively environment at an airport? If so, we have a fantastic opportunity for an Airport Lounge Host to join us at Lufthansa Lounge London Heathrow.

With customer service at the heart of what you do, you’ll be the first friendly face our visitors will see, and you’ll set the tone for each guest’s experience.

You’ll bring our service to life, by engaging with guests, creating a memorable pre-flight experience. You’ll play your part in getting the world moving again and brining families together!

You must be able to provide 5 years working history, and 5 years address.

Sodexo reserves the right to close this advert early, if we are in receipt of a high number of applications.

A few things about you

Your excellent attention to detail, and good communication skills will ensure that you'll become an invaluable part of our team.

You’ll also have excellent organisational skills and love to provide service with a smile.

If you are a self-motivated individual, who can work on their own as well as in a team, and have experience in hospitality, we would love to hear from you!

Main Responsibilities

• Provide excellent customer service from the preparation, presentation and service of food and beverages to the Emirates Lounge customers satisfaction.
• Set the bars, ensure the condiments, glasses, cups etc are neatly arranged
• Load service counters as and when directed and to ensure sufficient supplies throughout the service period.
• Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
• Assist the chef with some food preparations for example fruit plates, cheese boards etc.
• Maintain lounge cleanliness during lounge operating hours.
• Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.

The Ideal Candidate

Essential

• Front of house and customer facing experience
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Package Description

Lufthansa Lounge London Heathrow

• 40 hours per week
• 4 days on 2 days off
• Early, middle and late shifts
• 4.30am - 13.30, 10am - 19.00 and 13.30 - 23.00
• £11.25 per hour