Maintenance Controller

Location: Milton Keynes

Salary and Benefits: From £23,710 FTE, 27 days holiday plus bank holidays (pro rata'd) company car scheme and so much more!

Closing Date: 23rd Feb 2023

Contract Type: Part Time Permanent (30 hours per week)

About the role

This role reports to the Maintenance Services Team Leader and forms part of the Maintenance department within Fleet. The Maintenance Services Controllers primary purpose is to support the team in effectively managing our fleet of passenger and light commercial vehicles throughout their life by providing cost effective solutions to repairs whilst maintaining exceptional levels of customer service.

Responsibilities

• To authorise mechanical repairs and routine maintenance to private use and fleet vehicles, in accordance with the manufacturer’s service requirements and VWFS budgetary controls.
• Make sound technical decisions by analysing the causes of mechanical failures, evaluating solutions and ensuring that sound financial decisions are negotiated and implemented on a day to day basis using agreed authority levels.
• Have the ability to diagnose technical reports and translate the findings to an end user with a clear non-technical approach.
• Acting as a key point of contact for colleagues across Fleet to ensure that customer queries are dealt with in an efficient, timely and professional manner creating win-win situations in all instances.
• The ability to communicate in all mediums effectively to maximise customer satisfaction levels, reduce vehicle downtime incidents, and identifying common themes to control expenditure.
• To ensure that department KPI’s in the area of cost control, 1 Link, telephone response times and budgetary requirements are adhered to at all times.
• Actively participate in a culture that adheres to TCF outcomes as defined by the FCA.
• Contribute to ensuring that Fleet directorate is able to demonstrate compliance to all regulatory requirements and to highlight deviation from this at the first opportunity in accordance with FCA regulations.
• Carry out a root cause analysis of vehicle component failures and required repairs.

Skills and Experience

• Proven experience utilising the 1 Link platform
• Proven mechanical skills and experience (City and Guilds Motor Vehicle Technical apprenticeship up to level 3 or equivalent.
• Previous Maintenance Control experience or Volkswagen Group Retailer Service Reception or Workshop Control.
• A confident and articulate, customer focused telephone and ecommerce manner.
• Excellent PC skills
• Demonstrate the ability to communicate technical information clearly too all stakeholders with a methodical and disciplined approach to working in a high volume and demanding

What’s in it for you?

An excellent remuneration, Company Car, discretionary bonus and 27 days (pro-rata’d) holiday in addition to statutory bank holidays plus much more!

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.