Id Job: 316a304
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.
Are you highly resilient with the ability to remain calm and professional in distressing situations?
Would you like to join a team that makes a difference with every call?
Can you help us provide a vital service to the public and seafarers when they need it most?
We need dedicated and dynamic people to join us here at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you.
The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
Safer lives. Safer Ships. Cleaner Seas.
Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.
You will play an integral role in coordinating emergency responses to incidents relating to Coastguard missions, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.
This is a challenging but rewarding role that would require resilience and working calmly under pressure, sometimes in stressful and emotional situations.
The role holder must be able to competently operate and update all HMCG systems and communication mediums including 999 and distress and urgency traffic in order to support an effective, efficient, and prompt response to incidents relating to the 6 Coastguard functions.
Maritime Operations Officers are required to work a 12-hour shift pattern (both day and night shifts) to allow HMCG to provide its 24 hour emergency service to the public, 365 days a year. On average the shift pattern equates to 37 duty hours per week over a 12-month period. As such, this position attracts a number of allowances to reflect the shift working and unsociable hours.
This is a Full-Time post.
About You
Due to the nature of the role, you are likely to be exposed to situations and information of a sensitive or traumatic nature which may be emotional and/or distressing to you. Therefore, you will need a high level of resilience to be able to deal with these calls in a professional manner whilst remaining composed.
You will be reliable and able to work calmly in a busy operational environment whilst using your initiative and professional judgement to achieve the best outcomes in difficult situations.
Excellent communication skills are required for this role, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.
You are someone that enjoys working closely within a team, using your skills and knowledge to contribute to achieve common objectives.
To be successful in this role you will be required to have a good level of numeracy skills, and be IT literate with the ability to multitask.
We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.
Please note this role is subject to health standard requirements as per the attached document.
Additional Information
There will be training involved for the first 12-18 months of this role. You will also need to attend training and work shifts in our other sites, this will usually take place in our Southampton and Lee-on-Solent office.
About Operational Delivery Profession (ODP)
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
We'll assess you against these behaviours during the selection process:
Benefits
Things you need to know
How to Apply
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Your personal statement will be limited to a maximum of 750 words.
The sift is due to take place on 14th & 15th March 2023.
1st Stage - Assessments are likely to be held from w/c 27th March 2023.
2nd Stage - Interviews are likely to be held from w/c 17th April 2023.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website.
Before submitting your application, we encourage you to visit our Recruitment in Detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.
Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
This job is broadly open to the following groups:
Apply and further information
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