Mental Health Administrator

About the role

We have an exciting opportunity for a Mental Health Administrator to join our team on a full time, permanent basis. As a Mental Health Administrator, you'll support the delivery and management of face to face services, referral feedback and provide proactive support to the affiliate network.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our office in Glasgow.

Working Hours & Shift Pattern: 37.5 hours per week across Monday to Friday 9am until 5pm.

Induction & Training: You'll receive a comprehensive induction and training programme from our specialist trainers, to set you up for success in your new role at AXA. Throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development.

What you'll be doing:

• Acting as a key contact for the affiliate network dealing with incoming calls, email communications and post in a timely manner
• Managing all formal referrals and liaising with referrers to give appropriate feedback in line with department procedures
• Liaising with clinical staff to facilitate and manage referrals through Psychological Pathways including eligibility checks and treatment updates
• Briefing affiliates on full case details, updating databases and ensuring data is accurate and current

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

About you

What we’re looking for:

• Organisation and time management skills easily able to prioritise workload
• Experience of handling confidential data would be beneficial
• Ability to work independently as well as part of a team
• Strong communication skills both verbal and written
• Strong customer focus and attention to detail
• Proficiency in Word, Outlook and Excel

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £23,049
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jessica.dalton@swiftcover.com.

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About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.