Mortgage Enquiry Consultant | S1 | Homes | Leicester

WHAT YOU WILL BE DOING

Join our community.

Starting package of £23k (OTE)

We’re recruiting for our Mortgage Enquiry Consultant team in Leicester with a starting salary of £21,801 along with an additional £500 flexible benefit. You would also be eligible for an annual performance-related bonus of circa. £1,500, which is discretionary, non-guaranteed and dependent on company and individual performance.

Are you looking for an exciting new role within the Homes Division of Santander? Do you want to be an integral part in the delivery of great customer outcomes?

Our Mortgage Enquiry Consultant is the initial role in Mortgage Telephony and allows us to gain experience and insight to support progression into the other Telephony based roles. The role is the first point of contact for Mortgage Customers and accountable for progressing and tracking initial enquiries through to proceeding with an application, ensuring our customers have a great experience and understand the next steps.

The difference you’ll make.

• Determining customer eligibility for mortgage product options, completing key checks and referring customers through to a Mortgage Relationship Manager or Mortgage Advisors, providing a seamless application process
• Delivering an exceptional customer experience in a complex and fast paced environment
• Adhering to all quality and control procedures ensuring the delivery of an excellent customer experience with all quality and risk objectives being met
• Determining and maximising any additional opportunities to discuss additional product offerings where there is a customer need
• Seeking and acting on feedback from colleagues to ensure high quality of referrals and customer satisfaction

What you’ll bring.

• Excellent communication and customer service skills to allow you to speak with customers over the telephone (such as articulate, clear, good listening/questioning skills, showing empathy where appropriate)
• A positive attitude and a passion to support and help customers with their mortgage needs.
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• Strong computer skills and the ability to navigate around multiple systems at pace
• The ability to manage and track your own contribution across all elements of the role with a structured and well organised approach to work
• The ability and/or willingness to utilise the available tools to support customers and their outcomes.
• An awareness of financial services, regulation and competitor activities

What else you need to know.

This a full time role based in Leicester, You’ll work five seven-hour rotational shifts, between 08:00 to 19:00 Monday to Friday, and 08:00 to 16:00 Saturday, (lieu days will be given when working Saturdays).

We have a clear and defined career progression plan that helps support colleagues to understand and be given the opportunity to experience the other Mortgage roles that are available, such as Mortgage Relationship Manager or Mortgage Advisor, which includes the potential to study for professional qualifications such as CeMAP. In addition, there are defined pay progression milestones that support with incremental increases in salary linked to performance and time in role.

Everyday Inclusion.

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of £ 21,801
• £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander’s success by investing in our share plans
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.