OneWelbeck Central Pharmacy- Centre Director

About OneWelbeck:

OneWelbeck was founded by a group of leading clinicians whose objective is to develop a state-of-the-art private day-case centre in the greater London area.

OneWelbeck offerz outpatient procedural and daycase intervention work in a unique dedicated setting to include procedures such as Ear, Nose & Throat, Permanent Pacemaker Implantation, Cryo AF Ablation, Orthopaedic, Gynaecological and Gastro-Intestinal procedures.

WHP is developing several other day centres across the UK in addition to the flagship centre at 1 Welbeck Street. Further centres are also planned internationally.

Key Relationships & Stakeholders:

• 
  Patients

• Joint Venture Boards

• Partner doctor groups

• Clinical leads

• Centre Managers

Key Responsibilities:

Operations: Ensuring that all administrative and clinical staff are effectively organised and managed to provide an efficient infrastructure that enables delivery of top-quality care. Management of SLAs with external providers and other Centres.

Quality assurance & performance improvement: Ensuring the Centre’s activities and records adhere to regulatory requirements; evaluating performance and developing action plans for improvement. Facilitating communication and problem solving to establish effective working relationships between clinicians and centre staff. Develop a culture of continuous improvement that focusses on quality and patient satisfaction.

Financial performance: Take responsibility for planning, monitoring and assessing performance against the budget

People management: Selecting, orientating, supervising and evaluating the performance of all staff. Maintaining standards of performance and assisting in the development and completion of personal development plans for all staff members.

Training & development: Actively seeking opportunities to continually develop own knowledge and that of the unit staff.

Regulatory, governance & safety: Ensure appropriate processes and outcome management are in place to meet the requirements of all accreditation bodies, including but not limited to CQC & the General Pharmaceutical Council (GPhC). Assist in developing, interpreting, supporting and implementing policies and procedures. You will be the CQC Registered Manager of the unit.

Safety:

• 
  Implements best practices and regulations adopted, to provide safety in the workplace

• Monitors the Centre’s physical environment and initiates methods for maintaining safety, comfort, cleanliness, and efficiencies

• Monitors the care, cleaning, and required maintenance of equipment to maintain proper working conditions. Identifies and evaluates need for items relative to trends, centre personnel requests, and positive patient outcomes

• Works with the Safety Officer to resolve observed or suspected safety violations and hazards to ensure policy/procedure compliance

• Submits information to licensed (as state required) healthcare risk manager, for preparation of risk management reports

• Ensures COSSH regulations are met, clinical staff are educated, and supplies are readily available

Operational Delivery:

• Monitors FTE utilisation and makes recommendations to promote cost-effective man-hour practices

• Oversees the comprehensive and informative orientation programs for new employees in all clinical areas

• Directs and participates in Centre committees, meetings, in-services, and activities

• Provides input regarding short and long term goals of the Centre

• Ensures centre is clean and facility is maintained per policy, accreditation, and regulatory compliance

• Ensures equipment is clean, disinfected, sterile (as required), and operational at all times

• Ensures continuing education for clinical staff members as needed

• Monitors operational activities for effective and efficient management of daily operation

• Manages performance of services provided by contracted providers (e.g., pathology, radiology, housekeeping)

• Prepares or delegates staffing schedules in accordance with vacations, holidays, daily personnel assignments and duties according to experience and skill level to provide quality patient care

• Ensures staff are cross-trained (as appropriate) to provide a productive and efficient work environment for all areas

• Reviews daily time and attendance sheets and maintains attendance logs

• Observes and evaluates the performance of all centre personnel and works to continuously improve the quality of care and services

• Counsels centre personnel and makes recommendations for salary adjustments, promotions, and/or terminations

• Evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care

• Analyses data from quality assurance performance-improvement program and prepares reports and action plans

• Shares knowledge gained in continuing education with centre personnel

• Regular and predictable attendance

• Attends all required education

Quality Care & Governance:

• Remains current on applicable local and national laws, rules and regulations, and professional and accrediting-body standards

• Submits required reports on a timely basis

• Develops, interprets, and implements policies, procedures, regulations, programs, and recommended practices to meet requirements of regulatory and accrediting organisations

• Reviews policies/procedures to ensure continued compliance with national and accrediting-body rules, regulations, and standards

• Assists in the implementation and maintenance of the centre’s adopted quality assessment, performance improvement program

• Assists in the maintenance, education, and implementation of the centres policies and procedures to the Governing Board, the QAPI committee (as required) and the wider Healthcare team

• Assists in the implementation and maintenance of the centre’s adopted compliance programme

• Actively contributes to the QAPI process and identifies his or her own role and contributions

• Ability to analyse data from performance improvement program, prepare reports, and develop action plans for presentation to the QAPI Committee

• Serves on the Quality Assessment, Performance Improvement (QAPI) committee

Stakeholder Relationships:

• Maintains open lines of communication with Medical Director & QAPI Chairperson

• Oversees medical staff/allied health credentialing program

• Coordinates with Medical Director ongoing and event related Peer Review Processes

• Maintains confidentiality of medical staff/allied health credentialing files

People Management:

• Undertake continuous personal development as a leader

• Management of the centre’s senior pharmaceutical and general management staff

• Completion of staffing reviews

• Enable coaching and mentoring within the centre

• Manage staff development, in line with identified needs and talent management

• Demonstrate the organisation’s values and embed across the centre

• Champion of equality and Diversity

• Be accountable for delivery of safe staffing levels across all staff groups highlighting risks through the Joint Venture board.

Resource/Financial Management:

• Monitors and analyses monthly operating reports (MOR)

• Promotes cost containment and efficient use of Centre resources

• Assists in the development and implementation of capital and operating budgets

• Submits reports on the Centre’s fiscal, human, and material resource requirements

• Conducts and analyses cost benefit analysis to identify potential cost-effective improvements and make recommendations

• Approves payroll submissions

• Identifies need for new/different items, in regard to trends and centre needs, within budget allowances, to promote cost effectiveness, and minimize waste

• Promotes cost containment and efficient use of Centre resources, utilising Materials Management principals

• Analyses and makes recommendations for potential cost-effective improvements within the centre

• Ensures centre is maintained to provide a comfortable and safe working environment

• Chairs or participates on designated committees

• Ensures adequate inventory and manages new product/equipment implementation

• Monitors and verifies required materials management documentation (i.e., purchase orders, invoices, delivery receipts etc.) are current and complete

• Ensures appropriate purchasing practices are followed

Organisational Chart:

Person Specification

Key: A = application, I = interview, T = test

How to apply

To apply for this role send your CV and a cover letter to craig.murphy@welbeckhealth.com