Operational Service Manager

An exciting opportunity has arisen, due to continued growth of a client in the renewable energy sector. I am currently recruiting for an Operational Service Manager to provide coverage across the UK. Ideally, this position would be working fully in the office, situated in Runcorn. Fully remote working is a possibility.The successful candidate will be tasked with leading and developing a team with previous service industry experience and a strong customer focus.The Operational Service Manager will report directly to the Head of Service. The Role: This is an office or home-based role. Monday to Friday and 40hrs per week. It requires someone with excellent communication skills, that is empathetic and can built a good rapport with the service engineers and customers. It also involves working very closely with the accounting and technical team of the service department.Duties include but are not limited to:

• 1:1 with service staff (engineers and office)
• Developing/Maintaining bonus scheme for engineers
• Developing/ Maintaining service contracts
• Developing/ Maintaining new ERP system / Field Service
• Managing and covering customer reporting
• Identifying capacity gaps of engineers / equipment
• Annual appraisals incl. bonus scheme
• Managing and develop. service colleagues
• Supporting accounts for internal reporting system
• Identifying inefficiencies and develop solutions.
• Support managing customer expectations.

What they are looking for:Personal Skills

• Positive mental attitude
• Self-motivated, and trustworthy to work effectively with minimal supervision.
• Team Player
• Good verbal and written presentation skills
• Ability to think on your feet, and function effectively in a fast-moving business.

Experience and Qualifications Essential:

• Minimum of 3 years relevant experience as an Operational Service Manager in the industry, or similar role.

• Experience of working with reciprocating gas engines would be an advantage.
• IT skills, fluent with Outlook, Excel, and Word. MS Project and Office 365 experience
• Potentially some flexibility in working hours.

With a salary of up to £60k (DOE) on offer, a strong pipeline of work and great prospects, this is an ideal time to join my prestigious client.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.