Operations Administrator

*Please note – we are unable to offer remote/hybrid working or sponsorship for this position*

Location: Waters Edge, Clarendon Dock, Belfast BT1 3BH

Working Hours: Monday to Friday, 8.30am – 5:00pm (37.5 hours)
Salary - £22,000 to £25,000 DOE

Job Purpose…

The main focus of this exciting and challenging role is to manage the Provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems which is essential for the continued success of our rapidly growing Telecoms Solution.

Your responsibilities day to day will be…

• Project management of customer orders, including providing detailed updates to customers via telephone and email
• Ensuring all orders are kept fully updated with accurate notes on our CRM system
• Accurate and timely processing of customer orders in line with our own SLAs and customer requirements
• Efficiently monitor and self-manage work flows internally and with third parties
• Liaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolved

Skills needed for this role…

• The ability to prioritise tasks, with strong organisational and time management skills
• Able to adapt and succeed in a fast paced, changing environment
• Excellent attention to detail
• Strong communication skills, with the ability to communicate at all levels
• The ability to multi-task and work comfortably under pressure
• Committed team player, who is also motivated by individual tasks

Benefits include….

• 24 days holiday plus bank holidays (increasing with each year of service to 25 days)
• 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
• Company sick pay, life assurance and pension
• Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
• Friendly and supportive team working environment that encourages opportunities for self-development
• Monthly dress down days for charities chosen by our employees
• ….and much more!

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Contact Michael directly on Michael.Beattie@radiuspaymentsolutions.com .com or +44 2896948721.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

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