Operations and Customer Assistant

Operations and Customer Assistant

Who we are

The company began life with my father, in the mid 1980’s, setting up to distribute in the UK for an overseas manufacturer. Since then, the business has grown; we work with suppliers from all over the world and sell to hundreds of small businesses in the UK. Five years ago, I joined the business from managing fashion retail shops such as Uniqlo and Ted Baker. In the last few years we’ve launched an eCommerce website and continued to expand our offering - and we have big plans for the future! At the heart of the business, my father and I have always prided ourselves on having beautiful products and maintaining close, long-term relationships with our customers.

Who we are looking for

There is a huge opportunity in the UK and abroad to sell our fantastic products - we are now looking for an extra pair of hands to help us grow the business. You’ll be involved in all aspects of the business, from stock management, to eCommerce, to marketing and events. We are kind, fair employers and as you add value to the business we will recognise your hard work and commitment through salary increases – we want you to share in the success of our business.

You do not necessarily need to have formal experience - we are looking for the right person.

What the job involves

• Stock management; labelling, pricing, organisation
• Processing of deliveries
• Processing of customer orders
• Website stock management
• Office management
• Social media and email marketing
• Event/exhibition management

Requirements

• Self-motivated - you don’t mind working in a small team, or sometimes alone
• Organised, with a strong attention to detail
• Reliable and approachable, with a positive can-do attitude
• You proactively identify issues and opportunities and help us tackle them
• Comfortable talking to customers and helping them with queries
• Some experience or willingness to learn a bit of Excel

Benefits

• Joining a small, growing business and having the opportunity to create your own path
• Lovely office in the heart of Berkhamsted
• Pension contribution
• 25 days holiday (plus bank holidays)
• Discretionary bonus

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: In person

Reference ID: BKM-WHOLESALE-1